AMANDA J. TRUJILLO
Cheyenne,WY
Summary
Dedicated and detail-oriented professional with extensive experience in customer service, caregiving, and travel consulting. Seeking to leverage my skills and passion for helping others in a dynamic flight attendant role.
Overview
31
31
years of professional experience
Work History
Front Desk Agent
Historic Plains Hotel
04.2025 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Helped Housekeeping on maintaining clean rooms, halls, and high traffic areas.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Helped with Bar within the hotel on busy nights.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Personal Assistant
Private individual
12.2021 - 10.2024
- Facilitated safe transportation and navigation for a low vision individual.
- Maintained household tasks including dishes, laundry, and basic technical issues.
- Assisted his disabled children with daily living skills and how to maintain a house.
- Managed document filing and communication for billing and company documents.
- Coordinated necessary maintenance services that I could not take care of myself such as pest invasion, plumbing issues, Leaves removal from roof, and weather proofing home.
Housewife/Mom of all trades, caretaker
Self
09.2016 - 12.2022
- Volunteered at my children's school and ensured their well-being.
- Provided transportation and home maintenance for visually impaired mother-in-law.
- Assisted family members with childcare during emergencies.
- Acted as caregiver for father during end-of-life stage.
Owner
Amanda's Cleaning Service LLC
06.2008 - 09.2016
- Managed cleaning schedules for businesses and homes.
- Specialized in detailed cleaning, home inspections, and staging for real estate.
- Addressed hoarding issues in collaboration with the State of Wyoming.
West End Ward Nurse
Cheyenne Medical Services
01.2005 - 06.2008
- Assisted with patient check-ins, vitals, and preparation for doctor visits.
- Ordered procedures and managed referrals.
- Communicated lab results and prescription information to patients.
- Helped with drug representative to visit with doctors and received drug samples.
- Maintained a drug sample room and made sure none of the drugs we had were expired and had the room reorganized.
Travel Consultant-Representative II
Trilegiant
10.1997 - 10.2004
- Led calls and maintained quality control for travel bookings.
- Assisted with team productivity and provided sales advice.
- Booked leisure, corporate and individual travel, including cruise's and group tours.
- Helped with training new team members.
- Helped with quality control of calls, taught how to de-escalate calls from upset members for representatives on the floor.
Certified Travel Consultant -Master Cruise Consultant
Air Lansee Travel
10.1994 - 10.1997
- I booked airline, tours, and cruises using Apollo software.
- Managed client travel needs and provided personalized service.
- Achieved Master Cruise Consultant accreditation.
Certified Travel Consultant
Hello World Travel
05.1994 - 10.1994
- I self-taught Sabre software for travel bookings.
- I was a commissioned based agent and being new to Reno and new as a travel consultant, I had to sell myself to clients and my ability to provide them with the best travel needs possible.
- I booked airline, tours and cruises.
Education
Certificate - Tourism/Travel
The Travel Trade School
Ft. Collins, Colorado10.1994
Certificate - Nursing
Laramie County Community College
Cheyenne, Wyoming10.2004
Skills
- Exceptional customer service and communication
- Strong organizational and multitasking abilities
- Proficient in travel booking software (Apollo, Sabre)
- Compassionate caregiving and support
- Attention to detail and problem solving
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
- Oral and written communications
- Hospitality service expertise
Timeline
Front Desk Agent
Historic Plains Hotel
04.2025 - Current
Personal Assistant
Private individual
12.2021 - 10.2024
Housewife/Mom of all trades, caretaker
Self
09.2016 - 12.2022
Owner
Amanda's Cleaning Service LLC
06.2008 - 09.2016
West End Ward Nurse
Cheyenne Medical Services
01.2005 - 06.2008
Travel Consultant-Representative II
Trilegiant
10.1997 - 10.2004
Certified Travel Consultant -Master Cruise Consultant
Air Lansee Travel
10.1994 - 10.1997
Certified Travel Consultant
Hello World Travel
05.1994 - 10.1994
Certificate - Nursing
Laramie County Community College
Certificate - Tourism/Travel
The Travel Trade School
Similar Profiles
Tiffaney BacaTiffaney Baca
Housekeeping Room Attendant at Historic Plaza HotelHousekeeping Room Attendant at Historic Plaza Hotel
Sarah NedjarSarah Nedjar
Server at Historic Hotels Of Richmond LLC Jefferson HotelServer at Historic Hotels Of Richmond LLC Jefferson Hotel
Laurie CelentanoLaurie Celentano
Innkeeper at Parkview Historic HotelInnkeeper at Parkview Historic Hotel
Sharla MongSharla Mong
Youth Coordinator: Teen at FE Warren Child and Youth ProgramsYouth Coordinator: Teen at FE Warren Child and Youth Programs
Trevor CarrTrevor Carr
Air Force Security Forces at United States Air Force, USAFAir Force Security Forces at United States Air Force, USAF