Summary
Overview
Work History
Education
Skills
Professional Highlights
Timeline
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Amanda Julson

Chippewa Falls,WI

Summary

Strategic leader with extensive experience in operational processes and agile methodologies. Delivered impactful roadmaps and enhanced process maturity, driving improved delivery predictability. Promoted cross-functional collaboration and implemented scalable strategies that elevate performance and customer satisfaction.

Overview

18
18
years of professional experience

Work History

Associate Director, Process Optimization & Improvement

UnitedHealth Care
, WI
10.2024 - Current
  • Lead division-wide initiatives focused on streamlining operations and enhancing performance across clinical and administrative functions.
  • Lead enterprise‑wide initiatives focused on improving delivery rigor, process maturity, and execution predictability across clinical and administrative operations.
  • Develop and implement scalable process improvement strategies aligned with organizational goals.
  • Drive execution of complex roadmaps by actively managing milestones, technical dependencies, delivery risks, and cross‑team handoffs.
  • Matrix‑led Product Owners, analysts, and delivery resources for a Clinical Transformation tool, establishing role clarity, coaching standards, and performance feedback to ensure alignment with strategic priorities and roadmap commitments.

Clinical Practice Performance Consultant Sr.

UnitedHealth Care
, WI
01.2023 - 09.2024
  • Designed and implemented a project and portfolio management framework to plan, track, and execute deliverables, leveraging Smartsheet and Asana to improve visibility, prioritization, and delivery accountability.
  • Spearheaded development of a division‑wide operating model to improve Agile execution, role clarity, and delivery predictability across teams.
  • Enabled division‑wide delivery predictability and operational excellence by maturing agile practices, portfolio governance, and execution standards.
  • Directed cross-functional workgroups to streamline processes and elevate executive visibility.
  • Defined business and functional requirements for dashboard and scorecard development, partnering with stakeholders to translate performance needs into clear metrics, data definitions, and reporting specifications.

Claims Business Process Tech

UnitedHealth Care
, WI
09.2020 - 12.2022
  • Led analysts in root‑cause analysis and remediation of Medicare Complaints and Grievances, leveraging Rally to track work, manage dependencies, and drive timely resolution of regulatory and operational issues.
  • Partnered with reporting and analytics teams to develop internal reporting and dashboards used to monitor STAR measure C27 performance and support outcome reporting to CMS; engaged regularly with CMS directors to review results and present strategic action plans for complaint reduction.
  • Partnered cross‑functionally to design and implement efficient, cost‑effective solutions, improving member and provider experience while reducing operational friction.
  • Presented performance impacts, trends, and implementation strategies to senior leadership, supporting prioritization and informed decision‑making.

Senior Business Analyst

UnitedHealth Care
, WI
06.2016 - 09.2020
  • Delivered process enhancements focused on improving customer experience and increasing operational efficiency across impacted workflows.
  • Managed complex, multi‑stakeholder remediation initiatives through JIRA, coordinating priorities, tracking progress, and ensuring timely issue resolution.
  • Designed and analyzed performance reporting to identify trends and drive targeted improvements in STAR measure C27 outcomes.

Claims Processing Supervisor

UnitedHealth Care
Eau Claire, WI
04.2013 - 06.2016
  • Directed claims operations with accountability for coaching, performance management, and inventory oversight, driving consistent execution in a high‑volume environment.
  • Led workflow redesign initiatives to improve turnaround time and increase customer satisfaction.
  • Collaborated with health plans and internal partners to identify and resolve systemic issues, strengthening SOPs and operational consistency.

Registration Supervisor

Sacred Heart Hospital
Eau Claire, WI
05.2012 - 04.2013
  • Managed front‑end operations across inpatient, outpatient, and emergency departments, ensuring consistent execution, service coverage, and regulatory compliance.
  • Implemented process improvements that increased registration accuracy and enhanced the overall patient experience.
  • Partnered with billing and customer service teams to identify and resolve process gaps, improving efficiency and reducing downstream rework.

Claims Processing Supervisor / Claims Liaison

UnitedHealth Group
Eau Claire, WI
06.2008 - 05.2012
  • Oversaw claims processing inventory management and operational reporting for OptumHealth and state health plans, ensuring timely throughput and service level adherence.
  • Collaborated with internal and external partners to ensure benefit accuracy, resolve issues, and support consistent claims processing outcomes.
  • Produced status reports and supported Part C compliance reporting, contributing to regulatory readiness and performance transparency.

Education

Some College (No Degree) - Biochemistry and Molecular Biology

University of Wisconsin, Eau Claire
Eau Claire, WI

Skills

  • Roadmap management
  • Program and technical leadership
  • Stakeholder engagement
  • Backlog governance
  • Release planning and defect oversight
  • SDLC and integration management
  • Risk governance
  • Agile improvement
  • Operational excellence
  • Matrix leadership
  • Systems thinking

Professional Highlights

  • Enterprise delivery leader with 15+ years of experience in healthcare operations, claims, and regulated program execution.
  • Matrix leader of Product Owners and UAT teams, driving backlog quality, requirements clarity, and release readiness.
  • Experienced in multi-year roadmap execution, managing dependencies, risks, and cross-functional alignment in Agile environments.
  • Strong governance and operational excellence focus, with proven ability to reduce rework and improve delivery predictability.
  • Executive-level communicator and trusted partner, including direct engagement with CMS and senior leadership.
  • Hands-on with JIRA and Rally to support delivery execution, remediation tracking, and transparency.

Timeline

Associate Director, Process Optimization & Improvement

UnitedHealth Care
10.2024 - Current

Clinical Practice Performance Consultant Sr.

UnitedHealth Care
01.2023 - 09.2024

Claims Business Process Tech

UnitedHealth Care
09.2020 - 12.2022

Senior Business Analyst

UnitedHealth Care
06.2016 - 09.2020

Claims Processing Supervisor

UnitedHealth Care
04.2013 - 06.2016

Registration Supervisor

Sacred Heart Hospital
05.2012 - 04.2013

Claims Processing Supervisor / Claims Liaison

UnitedHealth Group
06.2008 - 05.2012

Some College (No Degree) - Biochemistry and Molecular Biology

University of Wisconsin, Eau Claire
Amanda Julson