Amanda June
Kodak,TN
Summary
Adaptable, organized, and detail-oriented individual with 15+ years of experience in providing exceptional administrative and customer service support in doctors' offices and retail settings. Effective communicator with pleasant interpersonal and time management skills. Proficient in Microsoft Office, Outlook, Google, and electronic medical record systems such as AS400, OASYS, eClinicalWorks, and EPIC.
Overview
22
22
years of professional experience
Work History
Food Service Associate
Buc-ee's
08.2023 - Current
- Prepare unique food service menu offerings to prescribed recipes and maintain confidentiality.
- Follow health, safety, and sanitation guidelines for all products.
- Provide responsive communication with store management and fellow associates.
- Execute a clean, friendly, and in-stock experience for every customer.
Administrative Assistant
Hulme Orthodontics
10.2018 - 09.2023
- Drafted post-exam letters, compiled and edited photos before, during, and after treatment with high degree of confidentiality to send electronically to dentists and patients.
- Sent and uploaded new patient packets.
- Created new and maintained existing Invisalign accounts.
- Checked in all incoming Invisalign cases, notated appointment codes and doctors in patient accounts, and reached out to patients to schedule Invisalign appointments.
- Assisted with answering phones and scheduling appointments for patients at 6 different office locations and multiple orthodontists.
Medical Office Specialist
IMED
02.2017 - 06.2018
- Answered patient phone calls and sent messages to office staff for prescription refills, health questions, test results, and other concerns.
- Scheduled appointments and added new patients to EMR system, including demographics and insurance.
- Greeted and checked in patients, added insurance, and processed paperwork.
- Checked-out patients, took payments, researched past-due claims, and completed the end-of-day payment process.
- Submit referrals and prior authorizations using online programs or calling insurance companies.
- Verify patients' insurance(s) using websites, automated telephone systems, and/or direct dial.
Prior Authorization Representative /CSR
CVS/CAREMARK
05.2015 - 01.2016
- Provided exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally.
- Spoke with Dr.'s office representatives to obtain clinical information to process prescription prior authorizations.
- Gave plan benefit information to members which included advising on deductibles, copays, and rejections.
- Submitted mail order refill requests and processed payments of balances.
Senior Certified Pharmacy Technician
Walgreens Pharmacy
09.2002 - 10.2008
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Online09.2019
Skills
- Problem-solving skills
- Workflow Optimization
- Team Collaboration
- Patient Relations
Timeline
Food Service Associate
Buc-ee's
08.2023 - Current
Administrative Assistant
Hulme Orthodontics
10.2018 - 09.2023
Medical Office Specialist
IMED
02.2017 - 06.2018
Prior Authorization Representative /CSR
CVS/CAREMARK
05.2015 - 01.2016
Senior Certified Pharmacy Technician
Walgreens Pharmacy
09.2002 - 10.2008
Bachelor of Science - Health Care Administration
University of Phoenix