Amanda Karst

• Assisted residents with daily hygiene and living tasks.
• Managed day-to-day operation of home to comply with regulations and agency standards.
• Supervised residents preparing meals and handling chores and provided constructive feedback.
• Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
• Monitored staff performance and provided feedback to drive productivity.
• Redirected students using Positive Behavior Support (PBS).
• Taught multiple subjects to students with intellectual or emotional disabilities.
• Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
• Instructed students with physical and cognitive disabilities.
• Promoted memory, cognition and language development with hands-on activities and individualized instruction.

• Documented behavioral incidents to keep accurate records.
• Completed daily client count and nightly rounds.
• Established and maintained professional working relationships with clients, staff and public.
• Built and maintained positive staff relationships to promote teamwork and better serve clients.
• Performed client intake procedures according to internal standards for new admissions.
• Conducted client rounds to check on residents.
• Taught clients how to complete basic household chores and prepare food.
• Prepared and submitted daily [Type] reports to management.
• Searched resident belongings prior to and during stays.
• Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Used [Software] to document patient information, progress notes, and treatment plans.
• Kept accurate records by documenting progress and adhering to prescribed behavior plan.
• Assessed patient progress and reported changes to supervising physician.

• Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
• Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
• Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
• Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Managed office inventory and placed new supply orders.

Billed for Hcmu

• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
• Calculated charges, issued table checks and collected payments from customers.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
• Prepared salads, appetizers and garnishes to assist kitchen staff.
• Worked with management to coordinate special functions and events.
• Presented menus to patrons, answered questions about menu items and made recommendations.
• Provided exceptional service to high volume of daily customers.
• Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
• Supervised serving staff to drive high level of hospitality and food excellence.
• Created positive guest experience by listening to guest needs and recommending options to meet requests.
• Trained and acclimated new servers to restaurant's culture and operations.
• Managed tables throughout dining room to execute service at highest level.
• Greeted customers, answered questions and recommended specials to increase profits.
• Trained new servers on menu items and restaurant standards.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

• Resolved customer complaints and adjusted policies to meet changing needs.
• Established and enforced clear goals to keep employees working collaboratively.
• Provided ongoing training to address staff needs.
• Complied with company policies, objectives and communication goals.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Coached staff members to develop long-term career goals.
• Coordinated employee schedules according to shift changes and availability.
• Monitored employee productivity to provide constructive feedback and coaching.

• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Assisted with meal planning to meet nutritional plans.
• Followed care plan and directions to administer medications.
• Drove clients to shop for groceries, attend doctor appointments and run errands.
• Monitored vital signs and medication use, documenting variances and concerning responses.
• Laundered clothing and bedding to prevent infection.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
• Followed safe lifting and transferring techniques to transport residents.
• Supported bathing, dressing and personal care needs.
• Encouraged residents to participate in activities of daily living to enhance personal dignity.
• Reported concerns to nurse supervisor to promote optimal care.
• Made beds, swept floors and sanitized surfaces to support activities of daily living.
• Maintained daily living standards by assisting clients with personal hygiene needs.
• Assisted patients with daily personal hygiene.
• Provided ongoing compassionate patient care for each client.
• Helped clients with personal needs from exercise to bathing and personal grooming.
• Cooked appetizing and satisfying meals and snacks.
• Assisted patients with bathing, dressing, daily hygiene care and grooming.
• Provided patients with transportation to and from doctor appointments.
• Supervised medication administration, personal hygiene and other activities of daily living.
• Tracked and reported clients' progress based on observations and conversations.
• Engaged with patients and families to provide emotional support and daily living instruction.
• Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
• Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
• Ambulated individuals around home, public and medical locations.
• Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
• Completed scheduled patient check-ins and progress reports for clients.
• Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.

• Greeted customers, answered questions and recommended specials to increase profits.
• Operated POS terminals to input orders, split bills and calculate totals.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Promoted desserts, appetizers and specialty drinks to optimize sales.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Recorded meal selections and transactions in microsystem to deliver prompt service.
• Presented menus to patrons to answer questions about offered items and make suitable recommendations.
• Served food and beverages to patrons and immediately remedied issues with orders.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Displayed enthusiasm and knowledge about restaurant's menu and products.