AMANDA KASPRZAK
Riverside,NJ
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. MIG welding specialist proficient in using torch, plasma, air sac, stick weld and forklifts. Skilled in reading and interpreting blueprints, drawings and diagrams. Talented bench designer and troubleshooter. Welder with extensive knowledge of structural, mild and stainless steel and aluminum. Background working with special alloys for military applications. Secret level security clearance.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Garden State Diesel
Mount Laurel, NJ
10.2023 - 12.2023
- Answered calls from customers and helped answer their questions about parts from their trucks currently being fixed or needed to be fixed.
- Called and ordered parts.
- Would inform the mechanics about new customer drop offs and needs.
- Would inform the customers about how their parts are coming along/how long the job will take if they need their part(s) fixed.
- Maintained a well-organized inventory room by stocking and arranging items efficiently.
- Collected payments and parts from customers at the front desk.
- Implemented a filing system to keep all customer paperwork organized and easily accessible.
- Displayed excellent people skills in meeting and fulfilling diverse customer needs.
- Maintained a strong focus on providing exceptional service to customers while coordinating efforts with mechanics.
Returns Department
SOHO Warehouse
Delanco, NJ
07.2021 - 02.2022
- Checked materials (tiles) that were returned from customers to see if they were able to be re-sold and put back onto the shelves
- Used a program on the computer to keep the warehouse up to date with what we had on the shelves and what we have received and when we have received it
- Went through return paperwork from customers to ensure that they were reimbursed for their purchases.
Medical Transport
GEM Ambulance
Pennsauken, NJ
12.2020 - 05.2021
- Drove patients in wheelchair accessible vans to and from dialysis and doctor appointments
- Used ratchet straps, seat belts, and other safety equipment to make sure that the patients were secure in the vans
- Accommodated to all of the patients needs and cheered them during the drives
- Was a highly requested driver by patients because of my kindness and professionalism and genuine care of the patients
- Worked very fast paced while maintaining great quality aswell.
CPT
Amazon Warehouse
West Deptford, NJ
11.2019 - 08.2020
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Recognized by management for providing exceptional customer service
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Using pallet jacks to move gaylords and placed them into the Amazon trucks
Stick Welder
TC Welding
Glassboro, NJ
11.2018 - 11.2019
- Set up equipment and welded parts according to welding chart specifications and type
- Assembled machines and bolted, welded or riveted components to foundation or other structures using hand tools and power tools
- Combined welding techniques, knowledge of metallurgy and engineering requirements to produce quality work
- Inspected grooves, angles and gap allowances with micrometer, caliper and precision measuring instruments
- Obtained desired configurations by clamping and tack-welding components
- Sustained safety protocols and promoted proper, cost-effective and accurate handling of equipment and materials
- Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials
- Removed loose materials and thick scale, slag or rust to prepare material surfaces for welding.
MIG Welder
Wastequip LLC
Glassboro, NJ
01.2018 - 10.2018
- Checked part compliance against specifications using measuring tools
- Completed welds in flat, horizontal, vertical or overhead positions
- Examined welds to check bead size and other specifications
- Produced smooth and even welds by maintaining consistent approach
- Used correct tools, materials and attachments for the specific job
- Inspected grooves, angles and gap allowances with micrometer, caliper and precision measuring instruments
- Scraped off excess spatter and other materials using portable grinders and arc-cutting equipment
- Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials
- Applied knowledge of metallurgy, geometry and welding techniques to determine optimal welding strategies
- Sustained safety protocols and promoted proper, cost-effective and accurate handling of equipment and materials
- Adjusted gas flow and pressure to create and maintain desired flames
- Removed loose materials and thick scale, slag or rust to prepare material surfaces for welding
- Set up and operated welding equipment to complete all welding projects on-time
- Combined welding techniques, knowledge of metallurgy and engineering requirements to produce quality work.
MAVT
Prn Ambulance
Hainesport, NJ
11.2015 - 09.2016
- Drove patients in wheelchair accessible vans to and from dialysis and doctor appointments
- Used ratchet straps, seat belts, and other safety equipment to make sure that the patients were secure in the vans
- Accommodated to all of the patients needs and cheered them during the drives
- Was a highly requested driver by patients because of my kindness and professionalism and genuine care of the patients
- Worked very fast paced while maintaining great quality aswell.
Cashier
ShopRite
Mullica Hill, NJ
08.2014 - 11.2015
- Processed returned items in accordance with store policy
- Helped customers find specific products, answered questions and offered advice
- Assisted with purchases, locating items and signing up for rewards programs
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Operated cash register, collected payments and provided accurate change
- Processed customer payments quickly and returned exact change and receipts
- Resolved issues with cash registers, card scanners and printers
- Promoted specific item options to drive sales and achieve add-on purchases
- Resolved issues regarding customer complaints
- Inspected items for damage and obtained replacements for customers
- Learned roles of other departments to provide coverage and keep store operational
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Welcomed customers, offering assistance to help find necessary store items
- Scanned customer purchases, supporting transactions to streamline sales process
- Trained new team members in cash register operation, stock procedures and customer service
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Worked closely with front-end staff to assist customers and maintain satisfaction levels
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
Customer Service Cashier
CVS
Malaga, NJ
07.2010 - 08.2013
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels
- Processed credit card, EBT and gift certificate payments in electronic computer systems
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking
- Greeted customers and responded to informational requests
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Worked closely with front-end staff to assist customers and maintain satisfaction levels
- Processed customer payments quickly and returned exact change and receipts
- Properly verified customer identification for alcohol or tobacco purchases
- Assisted customers to find appropriate products, answered product questions and provided product solutions
- Counted product stock to maintain inventory records
- Helped customer locate and select appropriate merchandise throughout store
- Operated cash register, collected payments and provided accurate change
- Helped customers find specific products, answered questions and offered advice
- Assisted with purchases, locating items and signing up for rewards programs
- Scanned items quickly to keep lines moving and reduce overall wait time
- Stayed up to date on current item discounts to support promotions
- Welcomed customers, offering assistance to help find necessary store items
- Distributed new merchandise efficiently to different departments
- Processed returned items in accordance with store policy
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales
- Trained new team members in cash register operation, stock procedures and customer service
- Received product orders, unloaded merchandise and arranged store stock into appealing displays
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Resolved issues with cash registers, card scanners and printers
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education
Real Estate
Center For Real Estate Education
Online05-2024
Certificate in Stick, MIG And TIG Welding Techniques: Welding -
Lincoln Technical Institute - South Plainfield
09.2018
High School Diploma -
Arthur P Schalick High School
06.2010
Skills
- Inventory Control
- Office Organization
- Customer Service
- Appointment confirmation
- Cash Handling
- File Organization
- File Management
- Front Office Management
- Administrative Support
- Spreadsheet tracking
- Team Collaboration
- Oral and writing communication
- Work Prioritization
- Time Management
- Problem-solving skills
- Strategic Planning
- Conflict Management
- Issue handling
- Customer assistance and interaction
- Telephone Etiquette
Timeline
Front Desk Receptionist
Garden State Diesel
10.2023 - 12.2023
Returns Department
SOHO Warehouse
07.2021 - 02.2022
Medical Transport
GEM Ambulance
12.2020 - 05.2021
CPT
Amazon Warehouse
11.2019 - 08.2020
Stick Welder
TC Welding
11.2018 - 11.2019
MIG Welder
Wastequip LLC
01.2018 - 10.2018
MAVT
Prn Ambulance
11.2015 - 09.2016
Cashier
ShopRite
08.2014 - 11.2015
Customer Service Cashier
CVS
07.2010 - 08.2013
Real Estate
Center For Real Estate Education
Certificate in Stick, MIG And TIG Welding Techniques: Welding -
Lincoln Technical Institute - South Plainfield
High School Diploma -
Arthur P Schalick High School