Amanda Kaylor
Columbus,OH
Summary
Dynamic hospitality professional with extensive experience in the food and beverage industry, excelling in cash handling and customer service. Proven ability to train staff and enhance team collaboration, ensuring exceptional guest experiences. Skilled in beverage preparation and food safety compliance, consistently achieving high customer satisfaction in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Bartender & Server
India Oak Bar And Grill
Columbus, OH
08.2021 - Current
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Greeted customers and provided excellent customer service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Stocked ice bins and coolers as needed throughout shift.
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Adhered to state regulations regarding serving alcohol responsibly.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Windward Passage
Columbus, OH
09.2015 - 03.2020
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Provided exceptional service to high volume of daily customers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Bartender
Short North Tavern
Columbus, OH
03.2012 - 05.2016
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Collected and organized daily till totals and tips.
- Trained new bartenders on drink preparation and upselling techniques.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Balanced daily registers and generated sales reports for management.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Assisted in setting up the bar for service shift.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Pizzaiola
Mikey's Late Night Slice
Columbus, OH
04.2013 - 09.2014
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Checked temperature of ovens prior to use to ensure optimal cooking temperatures.
- Cleaned and sanitized kitchen surfaces and equipment.
- Rotated stock items so that oldest product was used first.
- Organized storage areas for unused ingredients or supplies.
- Prepared sauces for pizzas according to recipes.
- Monitored quality of all products served to customers.
- Received deliveries of food items, checking each item against invoices for accuracy.
- Ensured compliance with health and safety regulations in the kitchen area.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Assisted other cooks in preparing sandwiches and appetizers.
- Kept stations stocked and ready for use to maximize productivity.
- Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Accurately entered order information into computerized point-of-sale system.
- Handled money responsibly by providing accurate change and issuing receipts for purchases.
- Performed opening, closing duties such as counting money in the drawer at start, end of shift.
Lead Catering Server/Truck Driver
Cameron Mitchell Premier Events
Columbus, Ohio
05.2005 - 04.2012
- Coordinated transportation of food and equipment to and from event locations.
- Set up tables with appropriate linens and silverware prior to each event.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Stored unused equipment properly between events.
- Collaborated with other staff members on duties assigned for each catered event.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Loaded supplies and food into delivery trucks, and unloaded them at events.
- Coordinated with event coordinators to adjust service details as needed for optimal guest satisfaction.
- Set up buffets with food presentation standards in mind, ensuring a visually appealing layout.
- Provided exceptional customer service, addressing guests' needs and inquiries promptly.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on client requests and kitchen readiness.
- Served food and beverages to guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained guest satisfaction.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Operated a variety of equipment such as dollies, hand-trucks, pallet jacks. to transport product throughout the warehouse.
- Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
- Maximized truck space by loading efficiently.
Education
Some College (No Degree) - Phlebotomy
Columbus State Community College
Columbus, OH06-2014
Skills
- Cash handling and POS operation
- Beverage preparation
- Staff management
- Customer service
- Food safety compliance
- Employee training and development
- Team collaboration
Timeline
Bartender & Server
India Oak Bar And Grill
08.2021 - Current
Server
Windward Passage
09.2015 - 03.2020
Pizzaiola
Mikey's Late Night Slice
04.2013 - 09.2014
Bartender
Short North Tavern
03.2012 - 05.2016
Lead Catering Server/Truck Driver
Cameron Mitchell Premier Events
05.2005 - 04.2012
Some College (No Degree) - Phlebotomy
Columbus State Community College