Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amanda Kazzi

Queenstown,MD

Summary

Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.

Overview

5
5
years of professional experience

Work History

Server

The Narrow Resturant
Grasonville, MD
06.2022 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Checked food before serving it to customers.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Operated POS terminals to input orders, split bills and calculate totals.

Head Hostess

Bridges Restaurant
Grasonville, MD
09.2019 - 05.2022
  • Greeted guests upon arrival and escorted them to their tables.
  • Assisted with seating arrangements for large groups and special occasions.
  • Provided excellent customer service to ensure guest satisfaction.
  • Trained new staff on proper hosting procedures and policies.
  • Communicated effectively with restaurant managers regarding customer complaints or requests.
  • Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
  • Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
  • Managed financial transactions including payments, refunds, discounts.
  • Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.

Sales Associate

Calvin Klein
Queenstown, MD
11.2021 - 04.2022
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Collected payments and provided accurate change.

Education

High School Diploma -

Kent Island High School
Stevensville, MD
05-2023

Some College (No Degree) - Criminal Justice

Chesapeake College
Wye Mills, MD

Skills

  • Strong Work Ethic
  • Professional Appearance
  • Hospitality service expertise
  • Cash Handling
  • Exceptional customer service
  • Menu Memorization
  • Positive and professional

Accomplishments

  • Maryland State Police Explorer Lieutenant

Timeline

Server

The Narrow Resturant
06.2022 - Current

Sales Associate

Calvin Klein
11.2021 - 04.2022

Head Hostess

Bridges Restaurant
09.2019 - 05.2022

High School Diploma -

Kent Island High School

Some College (No Degree) - Criminal Justice

Chesapeake College

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Amanda Kazzi