Amanda K. Basham

Territory Manager

Inter-State Studio & Publishing Company

07.2013 - Current

Directed and managed comprehensive territory operations, including financial, sales, customer relations, and staffing functions, contributing to overall business growth.
Developed and executed territory budgets and strategic business plans in collaboration with District and National Sales Management, aligning with company financial objectives.
Managed labor and expenses efficiently, consistently maintaining acceptable margins through diligent use of weekly labor reports.
Achieved and consistently exceeded benchmarks/budgets across product/service charges, payroll, travel, company contribution, and general operating expenses.
Formulated and implemented strategic sales plans to achieve profitable net sales growth, developing compelling presentations, proposals, bids, and RFPs.
Generated new sales opportunities through proactive cold calling, networking, and referrals, adhering to company Sales Process SOPs.
Provided accurate and timely reporting of new and lost business for precise sales forecasting.
Achieved high account retention by building strong relationships with customers and the community to establish long-term business growth resulting in exceeding rebooking goals and deadlines.
Cultivated strong customer relationships through regular in-person/virtual meetings (4 times annually), monitoring product delivery and addressing service needs.
Effectively resolved customer service issues promptly, escalating as needed to ensure complete customer satisfaction.
Managed the full employee lifecycle for territory staff, including hiring, comprehensive training, ongoing development, performance reviews, and status changes.
Ensured optimal staffing levels (full-time, part-time, seasonal) while adhering to payroll and travel budgets.
Maximized photography calendar efficiency through meticulous scheduling and ensured timely submission of all jobs to the production plant.
Maintained effective communication channels with customers, sales management, and production staff to ensure operational excellence.
Skilled in building and leading high-performing teams, cultivating an inclusive environment that encourages open communication and shared success.