AMANDA KELLY
Ambridge,PA
Summary
Experienced professional seeking full-time position to utilize strong interpersonal skills, excellent time management abilities, and problem-solving expertise. Committed to maintaining high productivity and efficiency, eager to contribute to a dynamic work environment that values teamwork and innovation. Proven track record of effective task management and collaboration with diverse teams, confident in ability to positively impact and drive success within organization.
Overview
13
13
years of professional experience
Work History
Shipping and Receiving Clerk
Microsonic
11.2021 - Current
- Verified the accuracy of daily orders and shipping information, ensuring all details were correct to facilitate timely delivery to clients
- Conducted thorough inspections of incoming orders to confirm that all items and documentation were complete before further processing
- Identified and documented shipping methods, calculating costs for accurate billing and maintaining records for financial reporting
- Coordinated with multiple departments to ensure orders were processed and fulfilled correctly, maintaining efficient communication across teams
- Verified all shipping and order details, ensuring compliance with company standards and client expectations.
Mortgage Operations Team Lead
Mortgage Connect
02.2020 - 04.2022
- Led and managed a team of mortgage closers, providing guidance and support to ensure the accurate and timely completion of all tasks
- Assisted management with the preparation and analysis of daily and weekly reports, offering insights for operational improvements
- Trained team members on client-specific tasks and expectations, ensuring consistent performance and adherence to client requirements
- Maintained daily communication with a key mortgage client, addressing concerns and ensuring seamless processing of mortgage documentation
- Verified mortgage document accuracy, ensuring all state-specific documents were included before forwarding files for closing and signature
- Confirmed the time and location of closings, reviewed document completion procedures, and ensured proper disbursement of funds
- Liaised with county recording offices to resolve document rejections, implementing corrective actions to maintain compliance
- Efficiently allocated daily tasks to team members across various stages of document file completion, ensuring deadlines set by the client were consistently met.
Order Fulfillment Specialist
MoreFlavor
09.2019 - 02.2020
- Conducted thorough inspections of items to ensure they met established quality standards and specifications before final approval
- Collaborated with team members to efficiently complete large orders, ensuring timely delivery while maintaining high standards of quality
- Expertly packaged orders to safeguard product integrity and guarantee that quality was preserved upon arrival at the destination.
Customer Care Specialist - Pulmonary Hypertension
Accredo Health Group
11.2018 - 08.2019
- Proactively contacted existing customers to confirm the receipt of necessary medications and medical devices for Pulmonary Hypertension, ensuring their ongoing treatment needs were met
- Demonstrated extensive knowledge of Pulmonary Hypertension medications and equipment, providing expert guidance to customers and addressing their specific healthcare needs
- Utilized advanced ordering and scheduling software with a deep understanding of its functionalities to efficiently manage customer orders and delivery schedules
- Ensured the timely and accurate delivery of medications, coordinating logistics to maintain uninterrupted patient care
- Provided empathetic and compassionate customer service, offering support and assistance to patients with a focus on enhancing their overall well-being.
Operations Supervisor
Walmart
06.2011 - 10.2018
- Supervised a high-performing team of 20, strategically setting schedules to ensure optimal coverage during peak periods while effectively managing labor costs
- Provided comprehensive training to staff and management on food safety protocols and fresh department procedures, ensuring adherence to best practices and regulatory requirements
- Established and monitored objectives for team production and customer service, driving continuous improvement and achieving operational goals
- Implemented and enforced food safety and health code standards, maintaining a safe and sanitary environment in accordance with regulatory guidelines
- Completed daily logs, updated computer tracking systems, and maintained accurate records, including preparation and review of sales reports for performance analysis
- Maintained a calm and professional demeanor in resolving conflicts, ensuring high levels of customer satisfaction and effective issue resolution.
Education
Associate of Science - Business Administration
Colorado Technical University- Online
08.2024
Skills
- Attention to Detail
- Self-Motivated and Independent
- Shipping and receiving
- Effective Communication
- Inventory Management
- Inventory Software
- Problem-Solving
- Time Management
Timeline
Shipping and Receiving Clerk
Microsonic
11.2021 - Current
Mortgage Operations Team Lead
Mortgage Connect
02.2020 - 04.2022
Order Fulfillment Specialist
MoreFlavor
09.2019 - 02.2020
Customer Care Specialist - Pulmonary Hypertension
Accredo Health Group
11.2018 - 08.2019
Operations Supervisor
Walmart
06.2011 - 10.2018
Associate of Science - Business Administration
Colorado Technical University- Online