Amanda Kendrick
Spokane,WA
Summary
Medical Administration Specialist with 16 years of combined active duty and Air National Guard service. Experienced across a wide range of patient administration functions and health information technology systems. Currently assigned to the Medical Detachment 1, providing mission critical medical administrative support for rapid deployment and emergency response operations. Proven leader and mentor with a history of supervising Airmen and streamlining administrative operations to meet mission requirements.
Overview
16
16
years of professional experience
Work History
Health Services Management Craftsman
Washington Air National Guard
11.2022 - Current
- Managed provider schedules and patient appointments utilizing MHS Genesis and ASIMS across two separate networks
- Administered the Emergency Tracking Accountability System (ETAS) as DET1 Admin NCO
- Supervised and mentored two newly assigned Airmen, providing performance feedback, career guidance, and professional development support
- Currently transitioning into dual roles as security manager and asset manager, integrating responsibilities to streamline processes and enhance operational efficiency
Owner/Operator
A&L Tree Service
05.2021 - Current
- Directed daily business operations, including customer communications, scheduling, invoicing, and crew coordination
- Managed customer relations, including responding to inquiries, providing estimates and processing payments
- Cultivated strong relationships with clients that generated repeat business and referrals, contributing to revenue growth
Health Services Management Craftsman
Washington Air National Guard
08.2017 - 11.2022
- Provided technical support to 105 end users as sole client systems support administrator
- Managed $203K in assets with 100% accountability as MDG and DET1 IT asset manager
- Coordinated electronic health record (EHR) training with NGB and the 92d MDG as lead MHS Genesis training rep
Health Services Management Journeyman
U.S. Air Force
11.2013 - 08.2017
- Provided client systems support to 320 end users, ensuring reliable access to hardware, software and network resources
- Managed $30K account as systems flight government purchaser card program manager
- Attained CompTIA Security+ certification to gain mission critical network admin access
- Maintained accountability of $1.3M in IT equipment as asset manager
- Played a key role in launching $9B electronic health record as the Air Force’s pilot site for MedCOI
Health Services Management Apprentice
U.S. Air Force
01.2010 - 11.2013
- Processed travel orders for patients referred outside of the local area as TRICARE patient travel coordinator
- Coordinated PCS approvals and denials as the family member relocation clearance Coordinator, ensuring appropriate care and support services were available for relocating family members
- Served as liaison between MDG and 44 colleges, managed training affiliation agreements, and conducted weekly orientations as graduate medical education technician
Education
NCO Academy
Non-residence01-2020
Bachelor of Science - Health Services Management
Community College of The Air Force
01-2015
Airman Leadership School
Fairchild AFB, WA01-2014
Health Services Management
Technical Training
Sheppard AFB, TX01-2009
Basic Military Training -
U.S. Air Force
Lackland Air Force Base, TX01-2009
Skills
- Adaptable
- Accountable
- Strong initiative
- Mentorship
- Communication & active listening
- Empathetic
Timeline
Health Services Management Craftsman
Washington Air National Guard
11.2022 - Current
Owner/Operator
A&L Tree Service
05.2021 - Current
Health Services Management Craftsman
Washington Air National Guard
08.2017 - 11.2022
Health Services Management Journeyman
U.S. Air Force
11.2013 - 08.2017
Health Services Management Apprentice
U.S. Air Force
01.2010 - 11.2013
NCO Academy
Bachelor of Science - Health Services Management
Community College of The Air Force
Airman Leadership School
Health Services Management
Technical Training
Basic Military Training -
U.S. Air Force
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