AMANDA KENNEDY
Elgin,IL
Summary
Committed Healthcare career seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Server/Certified Server Trainer
Renaissance Hotel Chicago Downtown
Chicago, IL
09.2014 - 03.2019
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Developed customized e-learning modules for remote workforce training.
- Conducted needs assessments to identify knowledge gaps and learning objectives.
- Designed and implemented employee training programs for skill development.
- Optimized online learning platforms for easy user access.
- Provided coaching support to enhance career growth opportunities.
- Reviewed existing courses for continuous improvement opportunities.
- Ensured compliance with relevant regulations and company policies in training delivery.
- Tracked industry trends to maintain up-to-date curriculum content.
- Delivered presentations at conferences and professional development events.
- Partnered with subject matter experts to develop specialized courses.
- Monitored learner progress and provided ongoing support as needed.
- Collaborated with managers to ensure alignment of training objectives.
- Evaluated training effectiveness using feedback surveys and performance metrics.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in training new servers and bar staff. Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
- Coached staff members on best practices for optimizing server performance levels.
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Provided excellent customer service, ensuring guest satisfaction and repeat business.
Server/Team Lead Event Specialist
Lucky Strike Lanes Chicago
Chicago, IL
03.2008 - 09.2014
- Assisted in training new waitstaff to uphold restaurant standards.
- Resolved guest complaints professionally and promptly to maintain satisfaction.
- Collaborated with team members to ensure efficient service delivery.
- Handled cash transactions and operated POS (MICROS)system accurately.
- Maintained clean and organized dining area for optimal guest experience.
- Accurately took orders and communicated dietary restrictions to kitchen staff.
- Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
- Provided excellent customer service, ensuring guest satisfaction and repeat business.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Conducted hands-on workshops to demonstrate server features and functions to trainees.
- Coached staff members on best practices for optimizing server performance levels.
- Researched current trends in server technology and updated existing training programs accordingly.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Worked directly with servers for more than two shifts during training process.
Server/Hostess
The Filling Station
Saint Charles, IL
06.2004 - 12.2007
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled cash transactions and operated POS system accurately.
- Resolved guest complaints professionally and promptly to maintain satisfaction.
- Built positive relationships with other front-of-house and kitchen staff.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered phones promptly to record and confirm reservations.
- Demonstrated strong interpersonal skills when interacting with customers.
- Checked identification for guests who appeared under age 21.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Contributed to team efforts by accomplishing related tasks as needed.
Dental Assistant
Dr. William Foerstel DDS
Batavia, IL
06.2007 - 08.2007
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Laid out dental instruments and equipment before procedures.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Checked with participants throughout procedures to help alleviate anxiety.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Maintained a neat, clean and organized environment throughout the office.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
Education
Vocal Performance(Minor in Musical Theater)
Columbia College Chicago
Chicago, ILNursing (Minor in Music)
Millikin University
Decatur, ILSkills
- Calendar Management
- Document Management
- Critical Thinking
- Time management abilities
- Problem-solving aptitude
- Customer Service
- Positive and professional
- Time Management
- Project Organization
- Task Prioritization
- Billing Statements
- Decision-Making
- Active Listening
- Reliability
Affiliations
- Proud Business owner
- Active Stay-at-Home Mother of Two girls
- Professionally Trained Musician
- Active Girls Scouts of America Volunteer
Accomplishments
- Front of the House Employee of the Month (Renaissance Hotel Chicago Downtown)
- Appointed Certified Server Staff Trainer(Renaissance Hotel Chicago Downtown)
- Appointed Team Event Leader and Captain( Lucky Strike Lanes Chicago)
Timeline
Server/Certified Server Trainer
Renaissance Hotel Chicago Downtown
09.2014 - 03.2019
Server/Team Lead Event Specialist
Lucky Strike Lanes Chicago
03.2008 - 09.2014
Dental Assistant
Dr. William Foerstel DDS
06.2007 - 08.2007
Server/Hostess
The Filling Station
06.2004 - 12.2007
Vocal Performance(Minor in Musical Theater)
Columbia College Chicago
Nursing (Minor in Music)
Millikin University
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