Amanda Kenyon
Brandon,FL
Summary
Positive, analytical thinker with passion for software solutions and process improvement. Possesses strong understanding of business requirements analysis coupled with proficiency in database management and data conversion management. Committed to leveraging technical and analytical skills to drive business success and optimize operations.
Overview
29
29
years of professional experience
Work History
HME Sales Consultant & Upgrade Specialist
Computers Unlimited
05.2022 - Current
- Develop strategies and assist with TIMS Canadian software upgrades including data conversion, data validation, setup, testing and training.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Demo TIMS software to potential customers and existing customers.
Account Manager
Computers Unlimited
05.2019 - 05.2022
- Worked with existing TIMS accounts to review customer's processes and offer TIMS best practices and recommendations to reach the assigned company goals and objectives.
- Managed document management projects including data conversion, testing and training.
- Monitored projects and escalated items to keep projects on target to meet timelines.
- Manage and coordinate activities that occur between customer accounts and Computers Unlimited including special projects and system upgrades.
Senior IT Business Analyst
Respiratory Homecare Solutions
11.2010 - 05.2019
- Managed TIMS software application for 17 separate datasets and companies.
- Consolidated 17 separate TIMS databases down to 1 dataset.
- Managed data conversion projects for company acquisitions.
- Assisted in the selection and acquisition of suitable hardware/software tools based on the needs of the organization.
- Provided expert consultation on best practices for IT systems usage, enabling company to achieve their goals more efficiently.
- Developed high-quality documentation, providing clear guidance for future system enhancements and maintenance.
Senior Systems Implementor
Computers Unlimited
09.2004 - 11.2010
- Develop & implement training programs for medical and industrial software clients and internal employees.
- Lead the entire implementation life cycle process that includes data conversion, identifying gap analysis, testing processes and analyzing data.
- Work with development team for special programming needs.
- Plan and coordinate on site and remote training for clients.
- Direct and supervise new employees during business simulations and training.
Lead Software Tester/Support Specialist
Computers Unlimited
06.1997 - 09.2004
- Improved software quality by executing thorough test cases and identifying critical defects.
- Mentored junior testers, fostering productive and collaborative work environment that emphasized continuous learning and improvement.
- Streamlined regression testing process with the implementation of automated testing tools.
- Documented software modifications in an organized technical format.
Computer Software Support Technician
Microsoft Business Solutions
02.1997 - 05.1997
- Responsible for efficiently managing the relationship with Microsoft Great Plains accounting software customers and solving their highly complex problems.
- Served as a subject matter expert on company software products, providing guidance to both internal teams and external customers.
- Proactively identified recurring issues, suggesting improvements to the development team for future product updates.
Corporate Trainer
US Bank
11.1995 - 02.1997
- Trained new and existing employees on the financial product software.
- Developed training programs to meet company objectives.
- Designed and improved procedural manuals and evaluated training programs.
- Managed Customer Service Representatives.
Education
Master of Science - Business Education
University of North Dakota
Grand Forks, ND12-1993
BBA - Business Administration
University of North Dakota
Grand Forks, ND12-1992
Skills
- Project management
- Product management
- Business process improvement
- Data analysis and data conversion expertise
- Systems analysis
- User acceptance testing
Timeline
HME Sales Consultant & Upgrade Specialist
Computers Unlimited
05.2022 - Current
Account Manager
Computers Unlimited
05.2019 - 05.2022
Senior IT Business Analyst
Respiratory Homecare Solutions
11.2010 - 05.2019
Senior Systems Implementor
Computers Unlimited
09.2004 - 11.2010
Lead Software Tester/Support Specialist
Computers Unlimited
06.1997 - 09.2004
Computer Software Support Technician
Microsoft Business Solutions
02.1997 - 05.1997
Corporate Trainer
US Bank
11.1995 - 02.1997
Master of Science - Business Education
University of North Dakota
BBA - Business Administration
University of North Dakota
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