Microsoft Office
Amanda Kesner
Customer Service,cashier,
Terre Haute,IN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail,Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Associate
Dollar Tree
Terre Haute, Indiana
06.2021 - 09.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Demonstrated items to customers and created customer awareness, interest and sales.
Dollar General
Dollar General
Terre Haute, Indiana
01.2017 - 04.2018
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Cashier,stocker, Co-manger
Tilfords Variety
Terre Haute, IN
11.1999 - 11.2009
- Assessed patient orthotic needs to design most-appropriate device.
- Helped customers complete purchases, locate items and join reward programs.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Terre Haute North Vigo High School
Terre Haute, IN 08.2001 - 05.2005
Skills
Typing 85 wpm
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Software
Typing 80 WPM
Fast learner
Customer Service
Additional Information
Please give me a try you will be impressed with what I can put my mind too
Interests
Horse Back Riding
Camping
Hanging out with my family
Becoming a manager at a job I like
Fast Learner
If someone tells me how to do something by just talking it will take me a couple of times to catch on. If they do the task and make me do it that's it I got it down. I will show other employees that are new the way that I was taught will treat other people like family or close friends and expect the same in return I was raised with the golden rule treat people like you would want to be treated.
Timeline
Customer Service Associate
Dollar Tree
06.2021 - 09.2021
Dollar General
Dollar General
01.2017 - 04.2018
High School Diploma -
Terre Haute North Vigo High School
08.2001 - 05.2005
Cashier,stocker, Co-manger
Tilfords Variety
11.1999 - 11.2009
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