Amanda Keys
San Luis Obispo,CA
Summary
Dynamic retail professional with extensive experience at Ralph’s Grocery, excelling in customer service and problem-solving. Proven track record of enhancing store performance through strategic merchandising and efficient operations. Recognized for developing strong customer relationships and mentoring staff, leading to increased satisfaction and loyalty. Committed to maintaining high standards and attention to detail.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Ralph’s Grocery
11.2013 - 06.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Grocery Clerk
Ralphs Grocery Store
11.2013 - 06.2025
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
Front End Manager
Ralphs Grocery Store
11.2013 - 06.2025
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees through day-to-day work and complex problems.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
Education
Associate of Arts - Business
Cuesta
San Luis Obispo06-2006
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Attention to detail
Timeline
Assistant Store Manager
Ralph’s Grocery
11.2013 - 06.2025
Grocery Clerk
Ralphs Grocery Store
11.2013 - 06.2025
Front End Manager
Ralphs Grocery Store
11.2013 - 06.2025
Associate of Arts - Business
Cuesta
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