Amanda Kiang
Fort Myers,FL
Summary
Sales Specialist with proven success at Sunglass Hut, excelling in customer engagement and relationship management. Consistently surpassed performance metrics through effective problem-solving and outstanding service. Expertise in POS operations and cash handling, enhancing store sales and customer experience through product knowledge and personalized assistance.
Overview
4
4
years of professional experience
Work History
Sales Specialist
Sunglass Hut
01.2021 - Current
- Established rapport with customers to assess needs and recommend products effectively.
- Educated customers on product features and benefits to facilitate informed selections.
- Cultivated strong client relationships through consistent communication and problem-solving.
- Delivered exceptional service to all customers and potential clients.
- Counted money in drawers at beginning and end of each shift.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Implemented loss prevention strategies, reducing incidents of theft and shrinkage in the store.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Assisted in inventory management by accurately tracking stock levels and replenishing merchandise as needed.
- Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
- Developed strong relationships with regular customers by remembering preferences and offering personalized assistance.
- Handled complex situations involving dissatisfied customers professionally diffusing tension and ultimately retaining their loyalty.
- Streamlined checkout process for quicker service, implementing effective cash handling procedures.
- Collaborated closely with the management team to identify areas of improvement within the customer service department.
- Contributed to promotional efforts by setting up attractive displays showcasing featured products and special offers.
- Organized work area regularly, maintaining a clean and welcoming environment for shoppers.
- Boosted store sales through knowledgeable product recommendations and upselling techniques.
- Exceeded performance metrics consistently, earning recognition for outstanding customer service skills.
- Streamlined communication between front-end and back-end operations improving coordination enhancing overall efficiency.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Answered product questions using knowledge of sales and store promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
Photography Assistant
House Of Wu
01.2021 - Current
- Organized studio by putting away equipment and filing paperwork.
- Set up lighting, prepared sweeps and organized area for photography sessions.
- Selected and set up appropriate props, backdrops, and lighting.
- Supported photography and video shoots by helping with equipment setup.
- Supported photographers in capturing high-quality images through precise positioning of subjects, props, and backgrounds.
- Planned and prepared for on-location and studio shoots.
- Monitored trends in photography to stay current in industry.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Provided valuable input during the image selection process by offering informed opinions on composition, lighting, and overall quality.
- Maintained a safe work environment by adhering to safety guidelines when handling equipment and managing studio spaces.
- Enhanced photo quality by adjusting lighting and camera settings for optimal results.
Fashion Design Assistant
House Of Wu
01.2021 - Current
- Gained industry experience through hands-on participation in fashion shows, photoshoots, and showroom preparations.
- Assisted designers at fashion photo shoots, tracking accessories and dressing models.
- Expedited prototype development processes by promptly assembling garment components using industrial sewing machinery or hand-sewing techniques as required.
- Enhanced overall product presentation through meticulous steaming and garment prep for promotional events and visual displays.
- Worked with photographers and stylists to showcase products for optimal visibility.
Education
Associate of Arts - Art Education, AA
Florida SouthWestern State College
Fort Myers, FL05-2025
Associate of Science - Digital Production & Technology, AS - Honors
Florida SouthWestern State College
Fort Myers, FL05-2025
Associate of Science - Digital Art & Multimedia Production, AS - Honors
Florida SouthWestern State College
Fort Myers, FL05-2024
CCC - Audio Technology
Florida SouthWestern State College
Fort Myers, FL10-2023
High School Diploma -
Cypress Lakes High School - Arts
Fort Myers, FL05-2020
Skills
- Effective negotiation
- Money handling
- Store opening and closing
- Customer assistance
- Product knowledge
- Customer service
- Problem-solving
- Phone etiquette
- POS system operations
- Time management
- Teamwork and collaboration
- Cash register operation
- Policy and procedure adherence
- Cash handling
- Flexible schedule
- Teamwork
- Retail sales
- Customer engagement
- Sales floor organization
- Strong communication and interpersonal skills
- Building customer loyalty
- Honest and dependable
- Engaging with diverse customers
- Excellent written and verbal communication
- Reliable and responsible
- Inventory and stocking
- Documentation and reporting
- Team cooperation
- Friendly and helpful
- Positive customer engagement
- Attention to detail
- Calm demeanor
- Positive and professional
- Friendly and outgoing
- Professional appearance
Timeline
Sales Specialist
Sunglass Hut
01.2021 - Current
Photography Assistant
House Of Wu
01.2021 - Current
Fashion Design Assistant
House Of Wu
01.2021 - Current
Associate of Arts - Art Education, AA
Florida SouthWestern State College
Associate of Science - Digital Production & Technology, AS - Honors
Florida SouthWestern State College
Associate of Science - Digital Art & Multimedia Production, AS - Honors
Florida SouthWestern State College
CCC - Audio Technology
Florida SouthWestern State College
High School Diploma -
Cypress Lakes High School - Arts
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