Amanda Kidd
Front Royal,VA
Summary
Human services professional with experience determining and redetermining eligibility for benefits programs, SNAP, TANF, MA and Child care subsidy. Known for reliability and maintaining high standards in fast-paced environments. Strong focus on providing excellent customer service while maintaining program integrity. Skilled in case management. Comprehensive experience addressing diverse client needs.
Overview
8
8
years of professional experience
Work History
Senior Human Services Specialist
Prince William County Social Services
08.2022 - Current
- Manages an ongoing caseload of SNAP and MA cases. Redetermines ongoing eligibility for SNAP and MA.
- Determines eligibility at Intake for ABD Medicaid Applications
- Manages complex cases by researching, reading and applying public policies and regulations to make decisions independently in a variety of Public Assistance programs, meeting required time frames.
- Experience managing a detailed workload with multiple deadlines
- Proficient in automated eligibility systems: ADAPT, SVES, SPIDeR, VEC, the Work Number, Talx, SOLQ, eDRS, vaMMIS, and APECS
- Interviews, gathers information, re-evaluates each client's situation and makes referrals.
- Maintains professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations
- Processed applications and followed strict procedures to keep sensitive data confidential.
Benefits Program Specialist II
Frederick County Department of Social Services
07.2021 - 07.2022
- Thorough knowledge and substantial experience in determining and redetermining eligibility for TANF, SNAP and F&C Medicaid, Some experience in determining eligibility for Title IV-E Energy Assistance and Childcare Subsidy programs.
- Leads, coaches and trains other Benefit Programs Specialists.
- Manages complex cases by researching, reading and applying public policies and regulations to make decisions independently in a variety of Public Assistance programs, meeting required time frames.
- Experience managing a detailed workload with multiple deadlines
- Proficient in automated eligibility systems: ADAPT, SVES, SPIDeR, VEC, the Work Number, Talx, SOLQ, eDRS, vaMMIS, and APECS
- Demonstrated ability to: Manage a large caseload and maintain case record; communicate effectively both orally and in writing with a broad spectrum of individuals to include but not limited to, customers, employers, courts, medical professionals in person and on the phone.
- Interviews, gathers information, re-evaluates each client's situation and makes referrals.
- Maintains professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations.
Application Processing Team Contractor
Department of Medical Assistance
02.2021 - 05.2022
- Review and research denied MAGI Medicaid Applications to ensure appropriate determination was made.
- Identifies errors and processes applications that were incorrectly determined to ensure appropriate coverage.
- Experience interpreting and applying policy.
- Communicates and collaborates regularly with LDSS, Maximums and DMAS Supervisors to ensure coverage is given where entitled.
Self-Sufficiency Specialist II
Frederick County Department of Social Services
08.2020 - 07.2021
- Thorough knowledge and substantial experience in determining initial and ongoing eligibility for TANF, SNAP and Medicaid programs and facilitating the VIEW program.
- Assesses employability of clients to aide in their efforts to achieve self-sufficiency.
- Establishes and monitors self-sufficiency goals. * Independently identifies customers employment needs and develops employment plans. Working Knowledge of practices of public social services organizations; employment services; State, Local and Federal Guidelines; regulations and polices to make eligibility and employability decisions; financial assistance programs; formulas, averaging and to solve mathematical problems; Interviewing techniques such as data collection an investigation.
- Demonstrated ability to: Manage a caseload and maintain case record; communicate effectively both orally and in writing with a broad spectrum of individuals to include but not limited to, customers, employers, courts, medical professionals in person and on the phone. * Interviews, gathers information, re-evaluates each client's situation and makes referrals.
- Maintains professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations.
Benefits Program Specialist IV
Warren County Department of Social Services
12.2019 - 07.2020
- Leads, coaches and trains other Benefit Programs Specialists.
- Manages complex cases by researching, reading and applying public policies and regulations to make decisions independently in a variety of Public Assistance programs, meeting required time frames.
- Proficient in automated eligibility systems: ADAPT, SVES, SPIDeR, VEC, the Work Number, Talx, SOLQ, eDRS, vaMMIS, and APECS.
Benefit Programs Specialist II
Warren County Department of Social Services
08.2017 - 11.2019
- Proficiently and accurately determines and redetermines eligibility in SNAP, Medicaid, and Child Care subsidy benefit programs.
- Competent in accessing and comprehending information through the following applications: ADAPT, SVES, SPIDeR, VEC, the Work Number, Talx, SOLQ, eDRS, vaMMIS, and APECS
- Skilled in documenting by writing thorough case notes and using DMIS. Mentors and train new coworkers for SNAP and Medicaid programs.
Education
James Madison High School
ViennaSkills
SNAP
Medicaid
TANF
Child Care Subsidy
Timeline
Senior Human Services Specialist
Prince William County Social Services
08.2022 - Current
Benefits Program Specialist II
Frederick County Department of Social Services
07.2021 - 07.2022
Application Processing Team Contractor
Department of Medical Assistance
02.2021 - 05.2022
Self-Sufficiency Specialist II
Frederick County Department of Social Services
08.2020 - 07.2021
Benefits Program Specialist IV
Warren County Department of Social Services
12.2019 - 07.2020
Benefit Programs Specialist II
Warren County Department of Social Services
08.2017 - 11.2019
James Madison High School
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