Amanda Kidder
Berea,OH
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Global Forwarding Agent
C.H. Robsinson
08.2014 - Current
- Managed customer accounts, ensuring accurate and timely updates to maintain satisfaction.
- Collaborated with cross-functional teams to streamline operational processes for improved efficiency.
- Developed and implemented solutions to resolve client issues, enhancing service delivery.
- Mentored junior agents, fostering professional growth and enhancing team performance.
- Established strong relationships with clients, driving loyalty and repeat business opportunities.
- Optimized workflow processes, reducing turnaround times and increasing productivity across teams.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
Office Associate
Value City Furniture
09.2013 - 08.2014
- Create and manage invoices.
- Process cash payments, credit applications, and loan financing.
- Provide excellent customer service while fielding incoming and outgoing calls.
- Manage service calls and order service parts if needed.
- Input delivery schedules and log any delivery issues into the system.
- Inform customers on product delays due to over allocation, out of stock or discontinued merchandise.
- Manage daily and outstanding merchandise pick ups by processing pick-lists or inputing roll overs into the database.
Assistant Manager
Claire's
04.2013 - 08.2013
- Provided customer service while maintaining everyday tasks.
- Performed daily tasks including handling finances, executing planograms, loss prevention, and processing shipment.
- Implemented business goals based on sales figures and department sales.
Assistant Manager
Dots LLC
10.2006 - 03.2013
- Began as a sales associate and rapidly excelled due to exceptional performance reviews and was promoted to senior sales, then assistant manager within a year and a half of employment.
- Provided excellent customer service and always handled myself in a professional and personable manner even when dealing with difficult customers, causing the store to win the Presidents Club award for exceptional customer service, sales and shrink results in 2009. Which increased the store to a higher volume store for 2010 fiscal year.
- Maintained cleanliness as well as appearance of the interior of the store in compliance with established standards.
- Processed shipment orders and coordinated setting up the floor plans.
- Supervised employees by enforcing company policies and procedures by documenting disciplinary actions when necessary as well as performing interviews when needed.
- Managed Daily finances including daily deposits, register audits and everyday banking.
Manager
Zeppe’s Pizzeria
09.2001 - 07.2006
- Responsible for management of daily operations including food preparation, staffing, customer service, and finances.
- Provided excellent customer service while either taking orders or dealing with dissatisfied customers.
- In charge of scheduling and making sure store was staffed with the necessary amount of people.
- Maintained cleanliness by assigning duties to every staff member.
Education
High School Diploma -
Tustin High School
Business
Cuyahoga Community College
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Information documentation
- Operational efficiency
Timeline
Global Forwarding Agent
C.H. Robsinson
08.2014 - Current
Office Associate
Value City Furniture
09.2013 - 08.2014
Assistant Manager
Claire's
04.2013 - 08.2013
Assistant Manager
Dots LLC
10.2006 - 03.2013
Manager
Zeppe’s Pizzeria
09.2001 - 07.2006
Business
Cuyahoga Community College
High School Diploma -
Tustin High School