Amanda King
Rural Retreat,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Bartender Server
The Moose Lodge
11.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Medicaid Waiver Case Manager
Moms In Motion
12.2022 - 01.2024
- Improved client outcomes by developing and implementing individualized service plans tailored to specific needs.
- Enhanced quality of care for Medicaid Waiver clients through meticulous case management and documentation.
- Collaborated with multidisciplinary teams to provide comprehensive support, resulting in improved patient satisfaction.
- Ensured compliance with state and federal regulations by maintaining up-to-date knowledge on policy changes.
- Streamlined processes for increased efficiency, leading to better utilization of resources and staff time.
- Conducted thorough assessments to identify client needs, developing appropriate interventions for optimal care.
- Provided ongoing support to clients and families by addressing concerns, answering questions, and offering guidance throughout the waiver process.
- Advocated for client rights, ensuring access to necessary services and supports within the community.
- Assisted clients in achieving greater independence by identifying opportunities for skill development and growth.
- Monitored progress towards established goals, making necessary adjustments to maximize success and well-being of clients.
- Supported clients during transitions between service providers or levels of care, ensuring continuity in support systems.
- Maintained open lines of communication with all stakeholders involved in client care, fostering a collaborative approach to problemsolving.
- Coordinated training sessions for staff members on relevant topics such as mental health conditions and crisis prevention techniques.
- Conducted in-home visits to provide supportive services.
- Assisted patients in accessing housing, financial assistance and other community resources.
COVID-19 Response Frontline Case Investigator
Mount Rogers Health District
05.2020 - 09.2022
- Managed the COVID-19 response by efficiently conducting case investigations and contact tracing.
- Streamlined communication with infected individuals, ensuring proper guidance for self-isolation and care.
- Assisted public health departments in containing the virus spread by diligently monitoring cases and contacts.
- Reduced the risk of community transmission by promptly identifying close contacts of confirmed cases.
- Contributed to public health policy development by providing insights from frontline experiences and case findings.
- Conducted thorough follow-ups with affected individuals, ensuring their adherence to isolation protocols and offering support as needed.
- Enhanced data accuracy in tracking systems through meticulous documentation of case investigation findings.
- Collaborated with healthcare providers to collect accurate information on symptomatic individuals for timely intervention.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Collected and recorded information in electronic medical records.
Technically Support Chat Agent
Kelly Connect Services
06.2018 - 04.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication for clients through effective use of chat tools and resources.
- Boosted sales revenue with persuasive product recommendations tailored to customer needs.
- Maintained high-quality standards, ensuring accuracy and professionalism in all written communications.
- Retained dissatisfied customers by offering appropriate solutions that addressed their concerns.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Handled inbound customer chat conversations from various websites.
- Assisted customers with order placement, product returns and order tracking.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
Teleperformance USA
01.2012 - 06.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
Education
Phlebotomy
Pathway Medical Institute
Rural Retreat High School
Rural Retreat, VA05.2009
Skills
- Resource Identification
- Client Advocacy
- Care Coordination
- Progress Monitoring
- Documentation Proficiency
- Service Planning
- Empathy and compassion
- Organizational skills
- Community outreach
- Teamwork abilities
- Medicaid waiver knowledge
- Paperwork and Documentation
- Professional Ethics
- Medicaid Knowledge
- CPR/AED
- Word Processing
- Work Planning and Prioritization
Languages
English
Full Professional
Timeline
Bartender Server
The Moose Lodge
11.2023 - Current
Medicaid Waiver Case Manager
Moms In Motion
12.2022 - 01.2024
COVID-19 Response Frontline Case Investigator
Mount Rogers Health District
05.2020 - 09.2022
Technically Support Chat Agent
Kelly Connect Services
06.2018 - 04.2020
Customer Service Representative
Teleperformance USA
01.2012 - 06.2018
Phlebotomy
Pathway Medical Institute
Rural Retreat High School
Similar Profiles
Berneida (Nina) SpencerBerneida (Nina) Spencer
Server at The Moose LodgeServer at The Moose Lodge
Alexis J. BallAlexis J. Ball
Front Desk Representative/ Waitress/ Host at Bull Moose Lodge & SaloonFront Desk Representative/ Waitress/ Host at Bull Moose Lodge & Saloon
Vanessa VestVanessa Vest
Waitress at Yelm Moose LodgeWaitress at Yelm Moose Lodge