Amanda King
Gatesville,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and cash handling, notably at Cefcostores. Excelled in enhancing customer satisfaction and streamlining operations, achieving a significant reduction in employee turnover rates. Skilled in POS system operations and inventory management, complemented by a strong work ethic and exceptional team collaboration abilities.
Overview
2025
2025
years of professional experience
Work History
Food Service and Cashier
Paul’s Fish and Chicken
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Food Service and Cashier
Bush’s Chicken
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Manager in Training
Cefcostores
11.2024 - Current
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
- Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
- Assisted with onboarding of new employees by providing training and development resources.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Handled day-to-day customer or client questions via telephone or email.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Manager
Cefcostores
12.2023 - 11.2024
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Developed strong working relationships with staff, fostering a positive work environment.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Deli Team Lead
Cefcostores
09.2022 - 11.2023
- Coordinated special events catering orders while ensuring timely delivery of high-quality products to clients'' satisfaction.
- Enhanced customer satisfaction by ensuring timely and efficient service in the deli department.
- Established strong rapport with customers by delivering exceptional service consistently over time.
- Ensured compliance with federal, state, and local regulations regarding food safety and sanitation practices.
- Assisted in menu planning and development, introducing innovative options for diverse clientele preferences.
- Maintained clean and organized workspaces, promoting efficiency within the deli team operations.
- Conducted regular equipment maintenance checks for optimal performance and minimal downtime.
- Collaborated with store managers to implement promotional strategies resulting in increased sales.
- Led a team of deli associates, fostering teamwork and improving overall productivity levels.
- Contributed to budget preparation by providing input on staffing needs, equipment upgrades, and other operational expenses.
- Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.
- Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
- Learned other teammates' work tasks to train as backup.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Offered product samples to customers, generating additional sales through taste-testing.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Deli Cook
Cefcostores
10.2021 - 11.2022
- Reduced wait times for customers by quickly preparing made-to-order dishes without sacrificing quality or presentation standards.
- Reduced food waste by accurately forecasting ingredients needed for daily menu items and adjusting orders accordingly.
- Fostered a positive work environment through teamwork, open communication, and constructive feedback among staff members.
- Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
- Prepared meals according to customer specifications.
- Trained new team members on kitchen operations and safety protocols.
- Operated and maintained grills, fryers and other cooking equipment.
- Assisted in maintaining a well-stocked deli case by replenishing items as needed and rotating products to ensure freshness.
- Streamlined prep processes by creating an effective workflow that reduced preparation time without compromising product quality.
- Collaborated with team members to provide exceptional customer service and high-quality products, leading to increased customer satisfaction.
- Enhanced deli offerings by developing and implementing new recipes for sandwiches, salads, and side dishes.
- Trained new staff members on proper cooking techniques, equipment usage, and safety protocols to maintain consistent performance levels across the team.
- Demonstrated commitment to continuous improvement by attending workshops, seminars, and other professional development opportunities within the culinary field.
- Consistently maintained food temperatures within safe ranges by monitoring cooking equipment settings throughout the day.
Food Service and Cashier
Hardee’s
02.2014 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Food Service and Cashier
Taco Bell
05.2008 - 02.2009
- Performed cash, card, and check transactions to complete customer purchases.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled cash with high accuracy and took care to check bills for fraud.
- Addressed customer needs and made product recommendations to increase sales.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Sales Associate
Dollar General Market
12.2007 - 06.2008
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Food Service and Cashier
McDonald's
09.2001 - 04.2002
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Education
GED - General Studies
Gatesville High School
Gatesville, TX10.2004
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- Payment collection
- POS systems
- Staff training
- Refund handling
- Guest inquiries
- ID verification
- Attention to detail
- Inventory management
- Currency counting
- Inventory control
- Order packaging
- Decision making aptitude
- Sales expertise
- Daily reporting
- Retail merchandising
- Product recommendations
- Drawer balancing
- Returns processing
- Point of sale operation
- Purchase assistance
- Point-of-sale system operation
- Order verification
- Reports and documents
- Point of sale proficiency
- Records maintenance
Timeline
Manager in Training
Cefcostores
11.2024 - Current
Assistant Manager
Cefcostores
12.2023 - 11.2024
Deli Team Lead
Cefcostores
09.2022 - 11.2023
Deli Cook
Cefcostores
10.2021 - 11.2022
Food Service and Cashier
Hardee’s
02.2014 - 09.2015
Food Service and Cashier
Taco Bell
05.2008 - 02.2009
Sales Associate
Dollar General Market
12.2007 - 06.2008
Food Service and Cashier
McDonald's
09.2001 - 04.2002
Food Service and Cashier
Paul’s Fish and Chicken
Food Service and Cashier
Bush’s Chicken
GED - General Studies
Gatesville High School
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