AMANDA KIO
Ogdensburg,NY
Summary
Dedicated administrative professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
30
30
years of professional experience
8
8
Certification
Work History
Long Term Care Ombudsman Liaison
Northern Regional Center For Independent Living
OGDENSBURG, NEW YORK
04.2019 - Current
- Solving grievances and complaints by providing administrative and advocate services to residents of 10+ long term care facilities in St. Lawrence County. Included advice on estate and tax planning matters. Establishing and maintaining strong and lasting relationships with residents and facility administrations.
- Undertaking Community Health Worker outreach in St. Lawrence County.
Self-Employed Law Office Assistant
Law Office Of Andrea D. Marotta
Canton, NY
04.2020 - 10.2021
- Prepared for trials, conducting legal research and drafting pleadings.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
Patient Advocate
KPH Healthcare Services Inc.
Ogdensburg, NY
10.2018 - 03.2019
- Established solid customer relationships by responding to patient concerns and questions with compassionate and knowledgeable service. Managing busy prescription drive-through and working as part of cohesive team processing 300+ transactions per day.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
Temporary Office Manager
Catholic Charities USA
Ogdensburg, NY
08.2017 - 11.2017
- Assisted organization to streamline office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents. Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Administrative Receptionist
Cerebral Palsy Of The North Country
Canton, NY
11.2016 - 08.2017
- Meeting and greeting visitors to Administration Building.
- Obtaining documents, clearances, certificates and approvals from local, state and federal agencies as required, including New York State Justice Center.
- Organized data into multiple spreadsheets to streamline data. Reviewed figures, postings and documents for correct entry, completeness and accuracy. Digitized over 5000 customer account documents while modernizing processes in switch from paper to computerized accounting system.
Part Time Administrator And Respite Program Coordinator
Transitional Living Services Of Northern New York
Ogdensburg, NY
07.2013 - 04.2016
- Interviewed, screened, enrolled and sourced new respite providers using Federal and State clearance checks, criminal background checks and references. Increased pool of respite providers by 300%. Streamlined processes to maximize operational efficiency.
Front Office Manager
Stonefence Resort Inn & Suites
Ogdensburg, NY
06.2011 - 07.2013
- Monitoring of front areas to ensure that any questions could be responded to quickly and effectively. Managing computerized booking system, liaising with other resort departments. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Processed POS transactions, including checks, cash and credit purchases or refunds. Counted cash in register drawer at beginning and end of shift.
Volunteer
Claxton Hepburn Foundation
Ogdensburg, NY
11.2009 - 06.2011
- Assisting with Foundation marketing events. Providing other ad-hoc administrative duties as needed.
Education
Diploma - Certified Medical Biller And Coder
Penn Foster College
Scottsdale, AZ06.2021
Regents New York State Diploma - GED
BOCES St. Lawrence Lewis
Canton, NY2019
Skills
- Business administration
- Spreadsheet management
- Time management
- Legal administrative support
- Researching cases
- Case management
Certification
- Certified New York State Mandated Reporter.
- Certified Medical Biller and Coder.
- Certified New York State Ombudsman.
- Certified Community Health Worker, St. Lawrence County.
- Behavioral Peer Advocate
Timeline
Self-Employed Law Office Assistant
Law Office Of Andrea D. Marotta
04.2020 - 10.2021
Long Term Care Ombudsman Liaison
Northern Regional Center For Independent Living
04.2019 - Current
Patient Advocate
KPH Healthcare Services Inc.
10.2018 - 03.2019
Temporary Office Manager
Catholic Charities USA
08.2017 - 11.2017
Administrative Receptionist
Cerebral Palsy Of The North Country
11.2016 - 08.2017
Part Time Administrator And Respite Program Coordinator
Transitional Living Services Of Northern New York
07.2013 - 04.2016
Front Office Manager
Stonefence Resort Inn & Suites
06.2011 - 07.2013
Volunteer
Claxton Hepburn Foundation
11.2009 - 06.2011
Diploma - Certified Medical Biller And Coder
Penn Foster College
Regents New York State Diploma - GED
BOCES St. Lawrence Lewis
- Certified New York State Mandated Reporter.
- Certified Medical Biller and Coder.
- Certified New York State Ombudsman.
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