Amanda Kio
Ogdensburg,NY
Summary
Developed valuable skills in healthcare environment, focusing on patient support, communication, and resource management. Seeking to transition into new field, leveraging ability to build relationships and coordinate care effectively. Committed to contributing to collaborative and patient-centered environment. I am a certified NYS Peer Support Worker, having obtained my qualification some years ago.
Overview
35
35
years of professional experience
5
5
Certifications
Work History
Health Navigator
Main Street Rural Health Care
07.2023 - Current
- Improved patient outcomes by providing comprehensive health education and resources
- Assistance with admissions, prior authorizations, discharge procedures.
- Keeping log notes, refills and appointments up to date on EMD patient charts.
- Navigating healthcare systems, resulting in timely access to appropriate services for patients.
- Improved patient compliance with treatment plans through motivational interviewing techniques and tailored interventions.
- Empowered patients to take control of their health by providing self-management tools and guidance on lifestyle modifications
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
Long Term Care Ombudsman Liaison
Northern Regional Center For Independent Living
04.2019 - 06.2023
- Solving grievances and complaints by collaborating with residents and administrations of 10+ skilled nursing homes and assisted living facilities.
- Building strong relationships between myself, residents and administrations.
- Enforcing policies and safety standards throughout facility to protect residents.
- Assisting with transitions into new living environments.
- Advising with Medicaid and Medicare concerns.
- Community outreach at local events and farmers' markets and facility events.
Patient Advocate
KPH Healthcare Services Inc.
10.2017 - 04.2019
- Responding to patient concerns and questions with compassionate and knowledgeable service to help create an efficient customer experience.
- Managing busy prescription drive-through and working as part of a cohesive team processing 300+ transactions per day.
- Assisting patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
Administrative Receptionist
Cerebral Palsy Of The North Country
04.2016 - 08.2017
- Meeting and greeting visitors to Administration building. Responding to customer requests via telephone and email.
- Assisting HR in obtaining references, clearances, certificates and approvals from local, state and federal agencies. Scheduling interviews.
- Assisting Accounts Department in entering payments, demographics and call logs database.
- Organized data into multiple spreadsheets to streamline data. Digitized over 5000 customer account documents while modernizing processes in switch from paper to computerized accounting system.
- Reduced missed appointments by implementing a systematic reminder process via phone calls or email notifications prior to scheduled meetings or events.
Part Time Administrator And Respite Program Coordinator
Transitional Living Services Of Northern New York
07.2013 - 04.2016
- Providing applicants with substantive information and advice relating to local community assistance programs
- Interviewed, screened, enrolled and sourced new providers using Federal and State clearance checks, criminal background checks and references
Education
Regents New York State Diploma - GED
BOCES St. Lawrence Lewis
Canton, NY01.2019
Associate of Science - English, History
Petroc College
UK01.1983
Skills
- HIPAA compliance
- Medical Billing and Coding
- Care coordination and resource navigation
- Epic, eClinicalWorks, EMD Healthcare systems
Scheduling
Certification
- New York State Long Term Care Ombudsman
- Medical Biller and Coder
- Medical Office Administrative Assistant
- S.O.A.R. Social Security Benefits
- Community Healthcare Worker
Timeline
Health Navigator
Main Street Rural Health Care
07.2023 - Current
Long Term Care Ombudsman Liaison
Northern Regional Center For Independent Living
04.2019 - 06.2023
Patient Advocate
KPH Healthcare Services Inc.
10.2017 - 04.2019
Administrative Receptionist
Cerebral Palsy Of The North Country
04.2016 - 08.2017
Part Time Administrator And Respite Program Coordinator
Transitional Living Services Of Northern New York
07.2013 - 04.2016
Regents New York State Diploma - GED
BOCES St. Lawrence Lewis
Associate of Science - English, History
Petroc College