Amanda Kirk
NC
Summary
Results-oriented with extensive experience developing high net worth client relationships and referral networks. Talented at educating customers on financial services and products and recommending best options to meet long- and short-term needs. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
27
27
years of professional experience
Work History
Compensation Coordinator
Kalispel Tribe Of Indians
11.2018 - 07.2024
- Supported recruitment efforts by assisting HR team in creating compelling job offers that attracted top talent.
- Evaluated job descriptions for proper classification under tribal labor laws, ensuring full compliance with regulations related to exempt/non-exempt status determination.
- Implemented effective communication strategies for conveying information about compensation policies to employees, promoting transparency and understanding.
- Served as a liaison with payroll department to resolve discrepancies and ensure accurate processing of compensation adjustments.
- Advocated for staff members, helping to identify and resolve conflicts.
Assistant Branch Manager
Spokane Teachers Credit Union
03.2008 - 11.2018
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
Member Service Specialist
Spokane Teachers Credit Union
11.1997 - 05.2003
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
- Monitored cash drawers in multiple stations and maintained adequate cash supply.
Education
High School Diploma -
Newport High School
Newport, WA06.1995
Skills
- Job Evaluation
- Microsoft Excel
- Incentive Programs
- Employee Relations
- Benefits Administration
- Adaptability
- Active Listening
- Attention to Detail
- Reliability
Timeline
Compensation Coordinator
Kalispel Tribe Of Indians
11.2018 - 07.2024
Assistant Branch Manager
Spokane Teachers Credit Union
03.2008 - 11.2018
Member Service Specialist
Spokane Teachers Credit Union
11.1997 - 05.2003
High School Diploma -
Newport High School
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