Amanda Kirk

I am a seasoned leader with a strong background in the insurance industry, starting as a representative with the Central Loss Reporting Unit and quickly moving over to Blended (Glass & CLRU) then to Glass Callout and have spent the last several years in different roles in the Centralized Claims Unit (CCU).

I have consistently demonstrated my leadership abilities and commitment to fostering team growth and development throughout my career.

As a peer mentor and DRG Assist representative in the CCU, I provided guidance and support to my colleagues, contributing to a collaborative work environment. Due to my exceptional performance, I was promoted to be an Onboarding Academy Coach where I demonstrated the ability to coach and develop both newly hired representatives and supervisors as they transitioned from training or their prior positions to be a successful part of the West Zone CCU organization.

Once my rotation was complete as an Onboarding Coach, I moved over to the Redistribution of Inventory Team (RIT) specialty department, where I assumed the role of a Team Lead. In this capacity, I managed PTO coverage for CCU representatives and effectively handled the redistribution of claim inventory across the CCU West Zone. Additionally, I was pivotal in facilitating F.Y.E. (First Year Experience) training for new hires, ensuring their seamless integration into the organization.

I served as a Team Lead for the Re-Distributed team of claims representatives within the R.I.T. department. I successfully supervised the daily inventory that needed to be assigned, managed a strategy for re-distributing inventory to the group, and provided coaching and development opportunities for RIT new hires.

As an active participant in the Culture Team for F.Y.E., I actively contributed to creating a positive and inclusive work environment promoting the core values and culture within the
company. I also oversaw and managed DNM (Do Not Meet) claims that required intervention and effectively mitigated escalations on aged inventory. To broaden my claims knowledge and experience, I joined PCS as a Claim Generalist in the DFW region. Due to my performance results, proven leadership, and expertise track record, I was selected by the Lewisville Manager to assist our branch as an onboarding coach and mentor, providing guidance and support to new hires navigating their organizational roles.

My career progression highlights my ability to drive results, foster team development, and adapt to new challenges and responsibilities. I bring experience in coaching and
developing people, performance improvement, and creating a positive team culture.

• Aided in the successful rollout of new technology advancements within the department, such as remote meter reading systems or digital meters.
• Optimized scheduling efficiency through effective planning of daily routes based on priority tasks and geographical considerations.
• Reduced safety hazards by routinely inspecting meters and related equipment for potential issues or defects.
• Minimized service disruptions with prompt response to emergency calls regarding damaged or malfunctioning meters.
• Contributed to cost savings through the identification of outdated equipment in need of replacement, reducing energy waste.

• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
• Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.

• Used strong technical management, program management, and cross-group collaboration skills to lead diverse functional teams.
• Improved project efficiency by streamlining communication between team members and US Army.
• Enhanced team productivity through the implementation of effective project management tools and strategies.
• Delivered high-quality services by implementing rigorous quality control procedures and monitoring performance metrics.
• Applied variety of strategic frameworks to analyze problems and guide solutions.