Amanda Kirkendoll

• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Maintained high standards of customer service by building relationships with clients.
• Cross-sold insurance products to existing clients to reach sales targets.
• Reviewed customer needs and financial means to determine appropriate policy offerings.
• Connected with prospective clients to set appointments.
• Provided comprehensive product knowledge and guidance to help clients on product selection.
• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Educated clients on insurance policies and procedures.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

• Refilled mail order prescriptions

• Processed payments and applied to customer balances.
• Achieved performance goals on consistent basis.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.