Amanda Kisiel
New Kensington,PA
Summary
Dynamic Medical Office Assistant with a proven track record at Nigro Ankle and Foot Care, excelling in patient care and appointment management. Skilled in HIPAA compliance and insurance verification, I enhance patient satisfaction through effective communication and attention to detail, ensuring seamless operations and timely access to medical services.
Overview
8
8
years of professional experience
Work History
Medical Office Assistant
Nigro Ankle and Foot Care
Pittsburgh, PA
04.2021 - Current
- Directed patients to exam rooms and prepared for physician exams.
- Updated patient info and insurance for accurate medical records.
- Used ModMed EHR to schedule appointments and procedures.
- Registered patients and completed paperwork for records accuracy.
- Provided support during check-in/check-out, collecting payments and addressing concerns.
- Prepared patient charts by organizing medical records prior to appointments.
- Delivered professional in-person and phone customer service.
- Enhanced patient care with timely data entry of histories, prescriptions, and lab results.
- Maintained HIPAA compliance, ensuring confidentiality of patient information.
- Supported office tasks like ordering supplies and filing documents for efficiency.
- Obtained pre-authorization from insurers before services.
- Recorded and filed payments received via check, cash, or credit card.
- Improved patient satisfaction by managing appointment scheduling effectively.
- Coordinated with providers to ensure timely test results and prescription refills.
- Managed medical record flow by confirming accuracy and scanning documents into EHR.
- Coordinated with hospital OR and scheduling for upcoming surgeries.
Group Fitness Instructor
YMCA
Leechburg, PA
11.2017 - Current
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Led weekly classes for up to 20 individuals with consistent participation and positive feedback.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Promoted overall wellness by incorporating mindfulness practice into selected group sessions, enhancing participant mental well-being alongside physical fitness achievements.
Education
Vet-Tech Institute
Pittsburgh05.2010
High School Diploma -
South Cocational Technical High School
Pittsburgh, PA06.2003
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Attention to detail
- Medical reception
- Medical terminology
- Positive attitude
- Insurance verification
- Managing patient records
- Patient scheduling and appointment management
- Phone and email etiquette
- Patient care
- Patient demographics and patient charting
- Reception management
- EMR software
- Patient flow
- Prior authorization requests
- Co-pay collection
- Customer service
- Critical thinking
Timeline
Medical Office Assistant
Nigro Ankle and Foot Care
04.2021 - Current
Group Fitness Instructor
YMCA
11.2017 - Current
Vet-Tech Institute
High School Diploma -
South Cocational Technical High School