Amanda Kissee
Summary
With a proven track record at CVS Pharmacy, I excel in optimizing pharmacy operations and enhancing customer satisfaction through expert inventory control and exceptional problem-solving skills. Recognized for streamlining workflow and reducing medication errors, my leadership significantly boosts efficiency and ensures regulatory compliance.
Experienced with pharmacy operations, medication dispensing, and regulatory compliance. Utilizes organizational skills to streamline workflow and enhance team performance. Track record of effective inventory management and patient interaction, ensuring high-quality service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS Pharmacy
12.2019 - Current
- Supervised 10 pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Reviewed and verified customer information and insurance provider information.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
- Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
- Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
- Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
- Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
- Participated in outreach efforts such as community health fairs to raise awareness of the pharmacy''s services and offerings.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
Assistant Food Service Director
Greenfield-Central School Corporation
08.2016 - 12.2019
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Developed strategies to improve food service levels for busy facility handling 2 meals each day.
- Worked with qualified chef to diversify menu with new offerings.
- Contributed significantly towards reducing staff turnover by implementing employee recognition programs and fostering a positive work environment.
- Ensured timely and accurate completion of all necessary food service documentation, including inventory records, order forms, and financial statements.
- Enforced strict adherence to portion control guidelines as part of cost-saving measures without compromising on customer satisfaction.
- Optimized workflow in the kitchen through strategic planning of equipment layout, prep stations, and storage areas.
- Maintained a clean, safe, and organized kitchen environment by following established sanitation guidelines and procedures.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
High School Diploma -
Logan-Rogersville High School
Rogersville, MO06-1994
Skills
- Problem-solving skills
- Inventory control
- Order verification
- Pharmaceutical calculations
- Prescription processing
- Regulatory compliance
- Drug storage procedures
- Manual and automated medication dispensing
- Pharmacy and customer records management
- Pharmacy operations management
- New hire onboarding
- Workflow optimization
- Troubleshooting malfunctioning equipment
Certification
- First Aid/CPR/AED Instructor Certification – Red Cross.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Registered Pharmacy Technician - State Boards of Pharmacy.
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
Timeline
Lead Pharmacy Technician
CVS Pharmacy
12.2019 - Current
Assistant Food Service Director
Greenfield-Central School Corporation
08.2016 - 12.2019
High School Diploma -
Logan-Rogersville High School