Amanda Kissoon
Saddle Brook,NJ
Overview
17
17
years of professional experience
Work History
Judicial Clerk 2
Bergen County Superior Court
Hackensack, NJ
04.2023 - Current
- Answer inquires from the general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, summonses.
- Record Court Proceedings, using recording equipment,
- Prepare documents recording of the outcomes of the court proceedings.
- Prepare dockets or calendars of cases to be called, using computers.
- Direct support staff in handling of paperwork processed by clerks offices.
- Explain procedures or forms to parties in cases or to the general public.
- Perform admininstrative tasks, such as answering telephone calls, filing court documents, or maintaining office supplies or equipment.
- Record case dispositions, court orders, or arrangements made for payment of court fees.
Reservationist
The Fountain Spa
Ramsey, NJ
06.2021 - 04.2023
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
Warehouse Operator
Federal Reserve Bank
East Rutherford, NJ
10.2018 - 03.2020
- Verified amount of items received in orders and cross-checked with invoices.
- Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
- Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
- Loaded and unloaded items from and to shipping containers and vessels.
- Conducted cycle counts to maintain accurate inventory records while minimizing discrepancies between physical stock and system data.
- Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
- Packaged items for safe shipment and protection from damage in transit.
- Reduced order processing time with the implementation of barcode scanning and electronic inventory tracking.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Strapped items down over protective padding to secure throughout transportation.
Assistant Manager
Starbucks
Hackensack, NJ
03.2007 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Established team priorities, maintained schedules and monitored performance.
Education
Forensic Science
West Virginia University
Morgantown, WVSkills
- Courtroom Etiquette
- Microsoft Office
- Legal Research
- Legal writing
- Oral communication
- Document Review
- Court filings
- Office Administration
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Time management abilities
- Microsoft office
Timeline
Judicial Clerk 2
Bergen County Superior Court
04.2023 - Current
Reservationist
The Fountain Spa
06.2021 - 04.2023
Warehouse Operator
Federal Reserve Bank
10.2018 - 03.2020
Assistant Manager
Starbucks
03.2007 - 10.2018
Forensic Science
West Virginia University