Amanda Klein
Director of Operations
Poland,NY
Summary
To obtain a professional position within an institution that will allow me to utilize my skills as well as promote future growth that will mutually benefit the institution as well as myself.
Overview
13
13
years of professional experience
Work History
Director of Specialty Care Services
Mohawk Valley Health System
03.2023 - Current
- Provider and manager relations of clinics for best practice and operational function (manager relations, staff scheduling, information management, and patient complaints)
- Direct supervision and direct oversight of management and providers in cost centers- including scheduling audit, time management, and paid time off in clinics
- HBO accreditation for Wound care center
- Complete performance evaluations, and ensuring staff and provider credentialing is up-to date
- Ensure providers and managers are properly supported in the areas of materials management, facilities management, information management, and human resources
- Ensure policies and work processes support provision of patient care and are aligned with organizational and departmental mission and goals
- Budget preparedness and regulation
- Grant oversight for the Infectious Disease Clinic.
General Manager
Schweiger Dermatology Group
09.2021 - 03.2023
- Oversee daily operations for two practices
- Provider and staff relations of clinics for best practice and operational function (employee relations, staff scheduling, information management, and patient complaints)
- Staff supervision and direct oversight of employee in cost centers- including scheduling, time management, and paid time off in clinics
- Schedule & prepare agendas and materials, and conduct meetings with administration, committees and office staff
- Complete staff performance evaluations, including the maintaining and updating of position descriptions, and assists with the salary increase determination
- Ensure providers and staff is properly supported in the areas of materials management, facilities management, information management, and human resources
- Ensure policies and work processes support provision of patient care and are aligned with organizational and departmental mission and goals.
Practice Manager
Bassett Medical Center
12.2021 - 09.2021
- Oversee daily operations for three clinics
- Provider and staff relations of clinics for best practice and operational function
- Staff supervision and direct oversight of employee in cost centers- including scheduling, time management, and paid time off in clinics
- Responsible for budget and volume oversight by managing expenses and annualize operating goals
- Participate in multidisciplinary team implementation as the Bassett Healthcare Network transitions to an OneBassett Operating Model
- Regulatory Accreditation Specialist, Regulatory Accreditation- August 2019 to December (Served on Incident Command from February 2020 – December 2021)
- Under the immediate supervision of the Network Director of Emergency Preparedness and Incident Command, lead COVID-19 temperature monitoring stations
- Project lead for N95- reprocessing
- Project management facilitator for maintaining Joint Commission and CMS regulations
- Support and coordinate clinical safety and quality activities throughout institution to ensure that all safety compliance issues are addressed and resolved, including mock surveys
- Facilitates the coordination of multidisciplinary efforts in regards to regulatory readiness
- Lean Six Sigma – Green Belt award
- Patient Family Advisory Council Committee Member.
Operations Manager
Mohawk Valley Health System
02.2019 - 08.2019
- Supervise dialysis clinics and personnel to include clinical and quality management, performance and workflow (employee relations, staff scheduling, information management, and patient complaints)
- Liaison between clinic and hospital operations
- Responsible for oversight, training, and corrective discipline for all employees, with intervention and assistance of union
- Responsible for maintaining SAP system, including all open and closed vacancies
- Responsible for payroll of Agency positions, worked with several outside travel agency companies
- Contracts are reviewed and must be renewed every 13 weeks
- Point of contact for employee evaluations and 90-day evaluations
- Shared responsibility between Operations Manager and Assistant Nurse Manger
- Responsible for Monthly Safety Rounding, organization wide.
Office Manager
Whitesboro Medical and Washington Mills Medical
08.2015 - 02.2019
- Supervise medical offices and personnel to include clinical and quality management, performance excellence, patient access (registration and billing, information management, and employee relations)
- Liaison between offices and hospital support departments
- Ensure providers and staff is properly supported in the areas of materials management, facilities management, information management, and human resources
- Point of Contact and trainer for new managers as well as continued educator for acting managers
- Schedule & prepare agendas and materials, and conduct meetings with administration, committees and office staff
- Responsible for the selection, oversight, training and corrective discipline of the office personnel
- Assist in the recruitment of vacant and/or newly created positions
- Oversee the performance of the office personnel to ensure that assigned duties are completed in a manner consistent with organization standards of accuracy and patient care
- Complete staff performance evaluations, including the maintaining and updating of position descriptions, and assists with the salary increase determination
- Prepare and process office payroll
- Oversight of patient access functions to include patient registration and telephone operator staff
- Ensure policies and work processes support provision of patient care and are aligned with organizational and departmental mission and goals.
Administrative Assistant
Renal Dialysis
11.2012 - 08.2015
- Kronos, and electronic operating system for Renal Dialysis
- Maintaining and organizing the Executive Director, Assistant Director, Nurse Manager and Assistant Nurse Manager’s schedules
- Coordinate and distribute Dialysis work schedules bi-weekly to break rooms, and sent out electronically
- Responsible for creating agendas and documenting meeting minutes for leadership
- Work closely with Nephrologist – including setting up of monthly QAPI meetings
- Daily audits of Dialysis staff in Kronos to assist in disciplinary action for attendance.
Education
Bachelor of Science, Management -
University of Phoenix
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Project Management
- Team Management
- Creativity and Innovation
- Strategies and goals
- Project Coordination
- Staff Management
- Organizational Development
- Budget Control
- Budget Management
- Business Planning
- Staff Development
- Issues Resolution
- Negotiation
- Program Management
- Contract and Vendor Management
- Hiring and Retention
- Financial Reporting
- Rules and regulations
- Charismatic Leader
- Business Development
- Financial Management
- Contract Negotiation
- Legal and Regulatory Compliance
- Business Administration
- Facilities Management
- Talent Acquisition
- Contract Management
- Human Resources Management
- Content Development
- Teamwork and Collaboration
- Team Leadership
- Relationship Building
- Effective leader
- Decision-Making
- Process Improvements
- Staff training/development
- Employee Development
- Performance Evaluation and Monitoring
- Performance Improvement
- Customer Relations
- Hiring and Onboarding
- Quality Assurance
- Change Management
- Employee Motivation
- Training Management
- Management Team Building
- Performance Evaluations
- Operations Oversight
- Employee Relations
- Delegating Work
- Department Oversight
- Budget Development
- Policy Development and Enforcement
- Proficient in Software
- Organizational Structuring
- Schedule Management
- Revenue Growth
- Program Administration
Timeline
Director of Specialty Care Services
Mohawk Valley Health System
03.2023 - Current
Practice Manager
Bassett Medical Center
12.2021 - 09.2021
General Manager
Schweiger Dermatology Group
09.2021 - 03.2023
Operations Manager
Mohawk Valley Health System
02.2019 - 08.2019
Office Manager
Whitesboro Medical and Washington Mills Medical
08.2015 - 02.2019
Administrative Assistant
Renal Dialysis
11.2012 - 08.2015
Bachelor of Science, Management -
University of Phoenix
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