Amanda Klingman
Phoenix,OR
Summary
Dedicated and highly motivated professional with over 20 years of experience managing complex cases, maintaining confidential records, ensuring regulatory compliance, and providing exceptional service to diverse populations. Skilled in interviewing clients, resolving concerns, coordinating with multiple agencies and stakeholders, interpreting policies and procedures, and maintaining detailed documentation. Recognized for building trusting relationships, exercising sound judgment, and managing sensitive situations with professionalism and compassion. Brings strong organizational, communication, and problem-solving skills with a proven ability to balance competing priorities while maintaining accuracy and confidentiality.
Overview
22
22
years of professional experience
Work History
Chief Operating Officer
Somerset Spine & Nerve
11.2023 - Current
- Developed and implemented strategic plans to optimize resource allocation and staffing efficiency.
- Managed budgeting and financial forecasting, ensuring alignment with overall business objectives.
- Led cross-functional teams in identifying areas for process improvement, driving organizational change.
- Oversaw operational efficiency initiatives, enhancing patient care processes and reducing wait times.
- Manage complex administrative operations while ensuring compliance with organizational, state, and federal requirements.
- Supervise and mentor a team of 21 employees while promoting accountability, professionalism, and high-quality service.
- Lead policy development, staff training, and accreditation readiness, strengthening organizational compliance.
- Maintain highly confidential employee and patient information with strict attention to privacy and accuracy.
- Resolve sensitive client concerns through effective communication, problem-solving, and collaboration.
- Coordinate with providers, vendors, insurers, and regulatory agencies to resolve operational issues.
Practice Supervisor
One Peak Medical
01.2023 - 11.2024
- Supervised daily practice operations to ensure compliance with healthcare regulations.
- Trained and mentored staff on best practices for patient care and service delivery.
- Implemented performance improvement initiatives, resulting in enhanced team productivity.
- Streamlined patient scheduling processes to enhance operational efficiency.
- Coordinated interdisciplinary communication to optimize patient outcomes and workflow efficiency.
Direct Support Professional
State of Oregon
02.2004 - 02.2022
- Assisted clients in implementing personalized care plans, ensuring adherence to prescribed goals and objectives.
- Supported individuals with developmental disabilities in daily living activities to enhance independence.
- Developed and maintained positive relationships with clients, fostering trust and effective communication.
- Collaborated with multidisciplinary teams to coordinate services, enhancing client support and resource allocation.
Education
GED -
North Medford High School
Medford 08-2004
Skills
- Operations management
- Strategic planning
- Process improvement
- Performance management
- Executive leadership
- Cross-functional teamwork
- Human resources management
- Risk management
- Business administration
- Organizational development
- Operations administration
- Conflict Resolution
Timeline
Chief Operating Officer
Somerset Spine & Nerve
11.2023 - Current
Practice Supervisor
One Peak Medical
01.2023 - 11.2024
Direct Support Professional
State of Oregon
02.2004 - 02.2022
GED -
North Medford High School