Amanda Klotz
Clearwater,FL
Summary
Detail-oriented team player with strong organizational & advanced administrative skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and time management skills. Hardworking and passionate job seeker with strong leadership skills, eager to secure this open position. Ready to help the team achieve company goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Assistant in Community Development
Express Employment Professionals
Dunedin, FL
04.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed 30-50 customers calls per day, using multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted positive work environments through effective communication skills and fostering professional relationships among colleagues.
Mortuary Transporter & Dispatcher
Metro Mortuary Transport
05.2023 - 05.2024
- Managed 5-7 transporters to safely pick up deceased and deliver to requested location.
- Operated Cargo Van vehicle, carefully followed all safety protocols and procedures, removing and transporting decedents.
- Increased operational efficiency with constant communication, documentation transport logs, use of GPS technology, mileage records, and fuel consumption.
- Operated 3 line phone system to answer death call removals statewide, from organ/tissue banks, funeral homes, law enforcement, hospice etc.
Caregiver
Elderly
02.2019 - 05.2023
- Assisted 5-10 clients per day/week with dressing guidance, healthcare management, grooming, meal preparation/feeding, social/emotional support, companionship, and transportation,
- Maintained safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Completed all necessary administrative paperwork by deadlines and to company standards.
Customer Service Team Leader
ACCESS Program for The Department of Children and Families
10.2014 - 01.2019
- Delivered empathetic and personalized support by tailoring interactions based on individual customer needs.
- Demonstrated high attention to detail, mathematical equations, organization and management of multiple tasks, staff and projects simultaneously.
- Managed team of 13 call center agents while providing guidance, accuracy according to state policy.
- Handled 60-80 customer complaints per day with conflict resolutions techniques obtained from trainings and prior experience.
Residential Property Manager
Self-employed
02.2011 - 10.2014
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services as needed.
- Maintained detailed records of tenant interactions, lease agreements, payments, and maintenance requests for accurate recordkeeping.
- Reduced tenant evictions and late payments by 25 percent from following 2 years.
Family Therapist (in-home)
Suncoast Center Inc.
08.2007 - 05.2011
- Maintained detailed file documentation for 15-20 client clients per week in progress, ensuring accuracy, confidentiality to meet Medicaid billing standards.
- Implemented crisis intervention strategies for families in distress, leading to stabilization and improved functioning.
- Increased parental involvement through education on child development stages and parenting strategies, fostering positive change throughout household.
- Promoted healthy family dynamics by facilitating group, individual and community based activities to promote self sufficiency.
Mental Health Professional
Adapt of Illinois
01.2004 - 07.2007
- Lead daily Group & Individual therapeutic skills training for 36-40 geriatric clients with serious, persistent mental illness, inpatient, psychiatric facility.
- Collaborated with team of professionals; Nursing Staff, psychiatrists, and therapists to ensure full support for each client receiving services.
- Documented client assessments and treatment plans in confidential files.
Mechanic
Illinois Army National Guard
04.1998 - 06.2004
- Graduated as female head squad leader from Basic Combat Training
- Graduated as Platoon Guide from Advanced Individual Training.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, replacing parts and maintaining supplies.
- Maintained safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents
- Awards received during 6 years of service were: Army Medal of Achievement, 3 ribbons for 6 years of consistent commitment to unit, First Sergeant Award and Physical Fitness Patch. Honorable discharge per DD- 214.
- Served as solider of Elite Crew Serve Weapons Team, qualifying yearly with 2-3 additional military rifles.
Education
Master of Science - Rehabilitation Counseling
Southern Illinois University
Carbondale, IL08.2007
Bachelor of Science - Rehabilitation Services
Southern Illinois University
Carbondale, IL08.2004
Skills
- Empathetic customer service skills
- Advanced administrative & record keeping skills
- Solution focused conflict resolution
- Consistent management & leadership skills
Certification
- CPR certification
Timeline
Administrative Assistant in Community Development
Express Employment Professionals
04.2024 - Current
Mortuary Transporter & Dispatcher
Metro Mortuary Transport
05.2023 - 05.2024
Caregiver
Elderly
02.2019 - 05.2023
Customer Service Team Leader
ACCESS Program for The Department of Children and Families
10.2014 - 01.2019
Residential Property Manager
Self-employed
02.2011 - 10.2014
Family Therapist (in-home)
Suncoast Center Inc.
08.2007 - 05.2011
Mental Health Professional
Adapt of Illinois
01.2004 - 07.2007
Mechanic
Illinois Army National Guard
04.1998 - 06.2004
Master of Science - Rehabilitation Counseling
Southern Illinois University
Bachelor of Science - Rehabilitation Services
Southern Illinois University
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