Amanda K. McNutt
San Antonio,TX
Summary
Highly self-motivated with demonstrated expertise in small business management. Excellent communication skills with a proven track record working in collaborative, team oriented environments. Demonstrated ability to work independently and effectively within timelines and committed to delivering high quality results with little supervision.
Overview
19
19
years of professional experience
Work History
211th Regional Support Group, Part-Time
Army Reserve
Corpus Christi, Texas
05.2019 - Current
- Receive, inspect, inventory, load/unload, store, issue and deliver supplies and equipment
- Maintain automated supply system for accounting of organizational and installation supplies and equipment
- Issue and receive small arms
- Secure and control weapons and ammunition in security areas
- Schedule and perform preventive and organizational maintenance on weapons
- Operate unit level computers
- Maintains active secret security clearance
Cavender BDC service administration, Cavender Service Administration (Buick GMC West), Service Advisor Cavender Grande Ford
Cavender Auto Group
San Antonio, TX
10.2020 - 09.2023
- BDC Service administrator- OCT 2020-JAN2022- Answered calls to schedule appointments and take messages for the advisors at all locations, called out and scheduled preventative maintenance appointments for the dealerships within the company, Cavender Buick GMC North, Cavender Buick GMC West, Cavender Cadillac, Cavender Chevrolet in Bourne, and Jaguar Landrover San Antonio, Left this position for a deployment for a year
- Cavender Buick GMC West Service Administrator- Feb 2023-Sept 2023- answered all calls in the service dept, scheduled over the phone appointments for the advisors, scheduled walk in appointments for the advisors, assisted the customers to the right direction for who they are looking for
- Helped the advisors get updates from the technicians to give to the customers when the advisor was unavailable
- Did the daily money deposits for the service and parts department
- Cavender Grande Ford Service advisor- Sept 2023- April 2024- communicating with customers about their vehicle repair needs and relaying information to the Service Technicians
- My duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer’s range of services and contacting customers to update them about their vehicle’s repair status
Call Center Representative, Full Time
Conduent
San Antonio, Texas
07.2018 - 05.2019
- Handled various types of customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer satisfaction
- Executes routine and non-routine inbound and outbound call center activities concerning the business products/services using established guidelines in order to meet service level agreements
- Derives all necessary information from customer to update database
- Understands when to seek help and/or escalate to a more senior role
Bartender, Part-Time
Cactus Lounge
Gray, Louisiana
09.2017 - 05.2018
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Appropriately suggested additional items to customers to increase sales
- Promoted and endorsed the company to bring in new business and retain current guest volume
- Responsible for opening and closing bar, performing inventory checks, and training new personnel
Concierge /Guest Service Agent, Full-Time
The Finch Group
Cleveland, Ohio
11.2016 - 08.2017
- Responsible for coordinating all apartment/hotel concierge activities
- Fulfilled personal errands for guest – shipping, receiving, organizing travel arrangements, etc
- Created and maintained calendars, itineraries, and budgets for multiple guests at any given time
- Maintained an extensive network of local service providers who had information on the latest town events
Sales Associate, Part-Time
Cabelas
Avon, Ohio
08.2016 - 08.2017
- Assisted in maintaining inventory levels and placing orders for products
- Regularly met or exceeded sales quota in shoes and accessories
- Assisted in finding locations for marketing displays and setting them up
- Excelled at accessories sales as well as upselling on shoe orders
Manager, Full Time
Domino's Pizza
Baton Rouge, Louisiana
12.2005 - 03.2016
- Led a team of 10 to 20 employees and managed day-to-day operations
- Created weekly and monthly reports and presentations
- Created and maintained spreadsheets using advanced Excel functions
- Hired and trained all new team members on guest service expectations, safety, procedures, proper food handling, and restaurant protocols
- Won numerous awards for leadership and productivity
Education
Army Advanced Individual Training -
Remington College
12.2019
Business Information Systems
05.2005
Groesbeck High School
05.2003
Skills
- Exceptional interpersonal skills
- Trained in liquor, wine, and food services
- Point of Sale (POS) system operation
- Microsoft Office proficiency
- Energetic and friendly
- Adaptive learner
- Typing Speed, 65 wpm
- Adept at managing inventory
- Strong upselling skills
- Resourceful
Additional Information
- Secret Security Clearance Works well under pressure
Timeline
Cavender BDC service administration, Cavender Service Administration (Buick GMC West), Service Advisor Cavender Grande Ford
Cavender Auto Group
10.2020 - 09.2023
211th Regional Support Group, Part-Time
Army Reserve
05.2019 - Current
Call Center Representative, Full Time
Conduent
07.2018 - 05.2019
Bartender, Part-Time
Cactus Lounge
09.2017 - 05.2018
Concierge /Guest Service Agent, Full-Time
The Finch Group
11.2016 - 08.2017
Sales Associate, Part-Time
Cabelas
08.2016 - 08.2017
Manager, Full Time
Domino's Pizza
12.2005 - 03.2016
Army Advanced Individual Training -
Remington College
Business Information Systems
Groesbeck High School