Amanda Knapp
Ypsilanti,MI
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, notably at Shipt, where I excelled in client relationship building and workload management. Mastered safety compliance and schedule management across roles, from Baker/Decorator at Dexter Bakery to Shift Supervisor at Panera Bread, demonstrating exceptional adaptability and commitment to quality.
Overview
17
17
years of professional experience
Work History
Independent Contractor
Shipt
Ypsilanti, MI
04.2021 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Bakery Wrapper
Costco
Ann Arbor, MI
05.2012 - 12.2012
- Ensured freshness and quality by closely following expiration dates and rotating stock accordingly.
- Developed proficiency in using various tools and equipment such as mixers, ovens, and wrapping machines for efficient production.
- Contributed to store cleanliness by maintaining a well-organized work area and promptly addressing spills or messes.
- Demonstrated adaptability by quickly learning new recipes or techniques as needed to meet customer demands or changing trends.
Baker/ Decorator
Dexter Bakery
Dexter, MI
05.2023 - 06.2024
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Produced high quality decorated cakes and cookies.
Shift Supervisor
Panera Bread
Ann Arbor, MI
10.2007 - 09.2015
- At Panera I worked my way from associate to shift supervisor.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Dexter High School
Dexter, MI2006
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
- Schedule Management
Timeline
Baker/ Decorator
Dexter Bakery
05.2023 - 06.2024
Independent Contractor
Shipt
04.2021 - Current
Bakery Wrapper
Costco
05.2012 - 12.2012
Shift Supervisor
Panera Bread
10.2007 - 09.2015
Dexter High School