Summary
Overview
Work History
Education
Skills
Timeline
Generic
Amanda Knight

Amanda Knight

Woodlawn,TN

Summary

Dynamic and adaptable professional with a proven track record at Minit Mart, excelling in stocking proficiency and exceptional customer service. Leveraged strong work ethic and problem-solving abilities to enhance store operations and customer satisfaction. Skilled in inventory management and team collaboration, consistently contributing to improved efficiency and positive customer engagements.

Overview

2025
2025
years of professional experience

Work History

Overnight Associate

Minit Mart
  • Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
  • Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
  • Ensured accurate pricing by diligently updating price tags according to current promotions or markdowns.
  • Provided valuable input during team meetings, sharing ideas for process improvements and innovative solutions for common challenges faced during overnight shifts.
  • Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
  • Demonstrated strong attention to detail while conducting inventory counts, ensuring accurate stock levels for replenishment purposes.
  • Participated in ongoing training opportunities to stay up-to-date on company policies, safety procedures, and best practices for exceptional customer service delivery.
  • Supported smooth store opening processes by completing all necessary tasks before morning shift arrival.
  • Contributed to positive team dynamics by actively collaborating with other associates on various tasks and projects.
  • Optimized store layout for better traffic flow with thoughtful rearrangement of merchandise displays.
  • Increased product availability by executing efficient inventory management practices during restocking procedures.

Dishwasher Supervisor

Rudy's Diner
07.2013 - 10.2024
  • Assisted in developing standard operating procedures for the dishwashing area, promoting consistency across shifts in both cleanliness levels and operational efficiency.
  • Minimized breakage costs by instructing staff on proper handling of delicate glassware and dishware items.
  • Increased employee retention rate by fostering a supportive team environment that valued hard work and dedication.
  • Implemented energy-saving measures, reducing overall utility expenses for the establishment.

Construction Worker

Knight Construction
08.2024 - Current
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.

Construction Worker

Gibbs Construction
02.2024 - 10.2024
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Operated power equipment to move materials and promote job efficiency.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Assisted with successful, time-sensitive renovations of various structures.
  • Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.

Cook

Rudy's Diner
07.2013 - 10.2024
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Server

Rudy's Diner
07.2013 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Streamlined order-taking process to minimize wait times for diners.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Assembly Line Worker

Hancock Companies
06.2023 - 01.2024
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Boxed, labeled, and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Followed outlined specifications to implement assembly plans.
  • Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
  • Consistently upheld company values and policies throughout daily operations, fostering an environment of integrity, respect, and accountability within the workplace.
  • Maintained open lines of communication with supervisors, providing progress updates regularly while also addressing any concerns surrounding potential roadblocks or challenges faced during the project lifecycle.
  • Documented production data and output to enable tracking history and maintain accurate records.

Night Audit Clerk

Best Western Plus Hotel
08.2021 - 06.2023
  • Enhanced guest experience by providing personalized recommendations for local attractions and dining options.
  • Played an integral role in upholding brand standards through diligent application of company policies and guidelines during overnight operations.
  • Supported daytime staff by preparing comprehensive shift change summaries, facilitating smooth transitions between shifts.
  • Collaborated with management to implement improved procedures for the night audit process, increasing overall accuracy.
  • Maintained thorough records of all nightly transactions, ensuring proper documentation for future reference.
  • Managed guest requests efficiently while maintaining strict adherence to privacy regulations and confidentiality guidelines.
  • Improved guest satisfaction by promptly addressing concerns and resolving issues during night audit shifts.
  • Aided in reducing accounting errors by meticulously auditing invoices, receipts, and other financial documents as part of the nightly reconciliation process.
  • Promoted a welcoming atmosphere for arriving late-night guests by providing exceptional customer service at checkin.
  • Maximized occupancy rates through efficient room assignment practices during the overnight hours.
  • Reduced discrepancies in revenue reports by thoroughly verifying room rates, taxes, and fees on a nightly basis.
  • Demonstrated commitment to maintaining a safe environment for guests and staff by adhering to established safety protocols and reporting potential concerns promptly.
  • Continuously updated knowledge on industry best practices through participation in relevant workshops, conferences, or online courses as available.
  • Ensured accurate financial reporting by diligently reviewing and reconciling daily transactions.
  • Assisted in training new Night Audit Clerks, contributing to a well-prepared and knowledgeable team.
  • Contributed to a positive work environment by effectively communicating with team members across all departments.
  • Strengthened interdepartmental communication channels through proactive collaboration with housekeeping, maintenance, and front desk teams.
  • Increased security measures within the hotel by performing regular property walks and monitoring surveillance systems throughout the night.
  • Streamlined check-in and check-out processes for guests, resulting in shorter wait times and increased efficiency.
  • Elevated guest satisfaction ratings with attentive service and prompt resolution of any issues encountered during overnight stays.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Generated and printed daily financial reports to track hotel performance.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Enforced policies and procedures to increase efficiency.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Monitored staff performance and provided feedback and guidance.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Monitored hotel's budget and financial records.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.

Manager

Beach Oil Company
06.2020 - 08.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Assistant Manager

Beach Oil Company
11.2019 - 06.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Associate

Beach Oil Company
05.2016 - 11.2019
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Analyzed customer data to identify trends and anticipate customer needs.

Merchandise Planner

PLM Group
06.2013 - 04.2016
  • Created sales projections and adjusted purchase plans to maximize inventory with volume responsibility of Number units.
  • Implemented effective markdown strategies to clear excess inventory while preserving profit margins.
  • Demonstrated adaptability by swiftly adjusting merchandise plans in response to unforeseen changes in market conditions or consumer preferences.
  • Monitored key performance indicators, adjusting plans accordingly to maximize sales potential.

Sales Associate

Ollies Bargain Outlet
11.2011 - 07.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Bachelors Of Psychology - Psychology

Southern New Hampshire University
Hooksett, NH

Criminal Justice - Criminal Justice

Colorado Technical University
Colorado Springs, CO

High School Diploma - High School Diploma

Northwest High School
Clarksville, TN
05.2013

Skills

  • Stocking proficiency
  • Strong work ethic
  • Motivation and initiative
  • Cleanliness and hygiene
  • Planogram execution
  • Cleaning
  • Stocking shelves
  • Inventory counts
  • Moving merchandise
  • Product rotation
  • Inventory auditing
  • Merchandise display
  • Cashier support
  • Cross-training
  • Barcode scanning
  • Stocking products
  • Goal driven
  • Friendly and helpful
  • Documentation and reporting
  • Merchandising and display
  • Merchandise receiving and handling
  • Payment processing
  • Excellent written and verbal communication
  • Customer assistance
  • Teamwork
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking
  • Multitasking Abilities
  • Adaptable and flexible
  • Reliability
  • Excellent communication
  • Team cooperation
  • Organizational skills
  • Team collaboration
  • Creative thinking
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Positive customer engagement
  • Decision-making

Timeline

Construction Worker

Knight Construction
08.2024 - Current

Construction Worker

Gibbs Construction
02.2024 - 10.2024

Assembly Line Worker

Hancock Companies
06.2023 - 01.2024

Night Audit Clerk

Best Western Plus Hotel
08.2021 - 06.2023

Manager

Beach Oil Company
06.2020 - 08.2021

Assistant Manager

Beach Oil Company
11.2019 - 06.2020

Associate

Beach Oil Company
05.2016 - 11.2019

Dishwasher Supervisor

Rudy's Diner
07.2013 - 10.2024

Cook

Rudy's Diner
07.2013 - 10.2024

Server

Rudy's Diner
07.2013 - 10.2024

Merchandise Planner

PLM Group
06.2013 - 04.2016

Sales Associate

Ollies Bargain Outlet
11.2011 - 07.2013

Overnight Associate

Minit Mart

Bachelors Of Psychology - Psychology

Southern New Hampshire University

Criminal Justice - Criminal Justice

Colorado Technical University

High School Diploma - High School Diploma

Northwest High School

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Amanda Knight