Summary
Overview
Work History
Education
Timeline
Generic

Amanda Knights

Millbrook, Cornwall,United Kingdom

Summary

Detail-oriented, multi-dimensional leader with over 15 years of experience in customer service and community engagement programming. Proven ability to collaborate, fostering deep meaningful relationships with a focus on creating partnerships, delivering high level customer service, and planning and organizing creative community-based events.

Overview

12
12
years of professional experience

Work History

The Garrison Gallery

Co-Founder/Head Of Operations
06.2018 - Current
  • Oversee marketing and events for this artist-led community interest company consisting of an art gallery, craft cocktail bar and social hub
  • Design, organize and execute diverse, inclusive and immersive events at the gallery and external locations including fundraisers, weddings, themed community events and artisan markets
  • Enhance visibility with effective marketing strategies and targeted campaigns through social media, graphic design and community networking
  • Initiate partnerships with local businesses for sponsorship opportunities, charity fundraisers and large scale community events, strengthening the local economy and growing community spirit
  • Manage staff recruitment, training and cultivate strategic partnerships with vendors and artists
  • Ranked #2 best bar in Cornwall by Muddy Stiletto's UK national lifestyle website

Nevada County Presidential Campaign Volunteer

Volunteer Coordinator/Trainer
04.2016 - 11.2016
  • Worked with leadership staff and special committees to define volunteer mission and set standards
  • Developed comprehensive training materials, managed volunteer calendar and organized training sessions for volunteers to develop skills and knowledge
  • Served as a liaison between volunteers and local senior campaign leaders
  • Established relationships with local organizations, fostering collaboration and expanding volunteer opportunities

Gary's Place

Bartender
08.2014 - 02.2017
  • Assisted with staff training in bartending techniques and customer service best practices
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Contributed to a positive work environment through effective teamwork and communication with colleagues in a fast-paced environment

Hollywood Roosevelt Hotel

Reservation Agent
09.2011 - 10.2013
  • Efficiently managed reservations and large call volumes, provided accurate booking information and attention to detail under pressure
  • Collaborated across departments to ensure a seamless guest experience from reservation to checkout providing personal concierge service and resolving issues resulting in improved guest relations
  • Utilized numerous software systems for efficient reservation processing and data management
  • Delivered exceptional service through active listening, empathy and clear communication with guests resulting in meaningful relationships and exceptional performance feedback

Education

2004-2008

University of Central Florida, Orlando, FL
Theatre Studies & Cultural Anthropology

Timeline

The Garrison Gallery

Co-Founder/Head Of Operations
06.2018 - Current

Nevada County Presidential Campaign Volunteer

Volunteer Coordinator/Trainer
04.2016 - 11.2016

Gary's Place

Bartender
08.2014 - 02.2017

Hollywood Roosevelt Hotel

Reservation Agent
09.2011 - 10.2013

2004-2008

University of Central Florida, Orlando, FL
Amanda Knights