Amanda Knights
Millbrook, Cornwall,United Kingdom
Summary
Detail-oriented, multi-dimensional leader with over 15 years of experience in customer service and community engagement programming. Proven ability to collaborate, fostering deep meaningful relationships with a focus on creating partnerships, delivering high level customer service, and planning and organizing creative community-based events.
Overview
12
12
years of professional experience
Work History
The Garrison Gallery
Co-Founder/Head Of Operations
06.2018 - Current
- Oversee marketing and events for this artist-led community interest company consisting of an art gallery, craft cocktail bar and social hub
- Design, organize and execute diverse, inclusive and immersive events at the gallery and external locations including fundraisers, weddings, themed community events and artisan markets
- Enhance visibility with effective marketing strategies and targeted campaigns through social media, graphic design and community networking
- Initiate partnerships with local businesses for sponsorship opportunities, charity fundraisers and large scale community events, strengthening the local economy and growing community spirit
- Manage staff recruitment, training and cultivate strategic partnerships with vendors and artists
- Ranked #2 best bar in Cornwall by Muddy Stiletto's UK national lifestyle website
Nevada County Presidential Campaign Volunteer
Volunteer Coordinator/Trainer
04.2016 - 11.2016
- Worked with leadership staff and special committees to define volunteer mission and set standards
- Developed comprehensive training materials, managed volunteer calendar and organized training sessions for volunteers to develop skills and knowledge
- Served as a liaison between volunteers and local senior campaign leaders
- Established relationships with local organizations, fostering collaboration and expanding volunteer opportunities
Gary's Place
Bartender
08.2014 - 02.2017
- Assisted with staff training in bartending techniques and customer service best practices
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Contributed to a positive work environment through effective teamwork and communication with colleagues in a fast-paced environment
Hollywood Roosevelt Hotel
Reservation Agent
09.2011 - 10.2013
- Efficiently managed reservations and large call volumes, provided accurate booking information and attention to detail under pressure
- Collaborated across departments to ensure a seamless guest experience from reservation to checkout providing personal concierge service and resolving issues resulting in improved guest relations
- Utilized numerous software systems for efficient reservation processing and data management
- Delivered exceptional service through active listening, empathy and clear communication with guests resulting in meaningful relationships and exceptional performance feedback
Education
2004-2008
University of Central Florida, Orlando, FL
Theatre Studies & Cultural AnthropologyTimeline
The Garrison Gallery
Co-Founder/Head Of Operations
06.2018 - Current
Nevada County Presidential Campaign Volunteer
Volunteer Coordinator/Trainer
04.2016 - 11.2016
Gary's Place
Bartender
08.2014 - 02.2017
Hollywood Roosevelt Hotel
Reservation Agent
09.2011 - 10.2013
2004-2008
University of Central Florida, Orlando, FL
Similar Profiles
Nicole FrederickNicole Frederick
Ongoing Research Project at Head/Founder Of The Wall Project | September 2019Ongoing Research Project at Head/Founder Of The Wall Project | September 2019
Matthew SullivanMatthew Sullivan
NA at Head of Watch Operations, Material GoodNA at Head of Watch Operations, Material Good
SAURAV KR MISHRASAURAV KR MISHRA
GM & National Head (CII MCC) & Senior Consultant C at CII Model Career Centre - National Head & General Manager ( + B2B + Operations + BD + P&L) & Senior Consultant – Confederation of Indian Industry (CII) SkillsGM & National Head (CII MCC) & Senior Consultant C at CII Model Career Centre - National Head & General Manager ( + B2B + Operations + BD + P&L) & Senior Consultant – Confederation of Indian Industry (CII) Skills
IDAYAT YETUNDE ADESINAIDAYAT YETUNDE ADESINA
Support worker at Fitzroy SupportSupport worker at Fitzroy Support
Ambalavanan ChockalingamAmbalavanan Chockalingam
Senior TPM/Release Train Engineer at Marks and SpencerSenior TPM/Release Train Engineer at Marks and Spencer