Amanda Kolbinger
Minneapolis,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Starbucks
07.2022 - Current
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of employees, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Hostess/Server
Granite City Food & Brewery
04.2021 - 04.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
In-Home Caretaker
ALC
05.2020 - 04.2021
- Adapted caregiving approaches based on evolving client needs while maintaining a consistent level of compassionate support.
- Coordinated medical appointments for timely follow-ups, improving continuity of care between multiple healthcare providers.
- Facilitated social interaction by arranging visits from friends or family members upon client request.
- Demonstrated strong problem-solving abilities in addressing various challenges faced during the course of caregiving, leading to effective resolutions and satisfied clients.
- Managed medication schedules to ensure timely administration and improve client health outcomes.
- Performed light housekeeping duties, creating a clean and comfortable living environment for clients.
- Transported clients to appointments, errands, and social events, enabling continued engagement in community activities.
- Prepared nutritious meals according to dietary guidelines, promoting healthy eating habits among clients.
Education
High School Diploma -
Becker High School
Becker 05.2018
Skills
- Problem Resolution
- Leadership and team building
- Efficient multi-tasker
- Time Management
- Training and coaching
- Inventory Control
- Employee & Management Scheduling
- P&L Management
- Customer Service
- Labor Cost Controls
Accomplishments
- Supervised team of 30 staff members.
- At Starbucks, I started as a barista and worked my way up to general manager within a year and a half (trainer, lead-shift, manager, general manager).
- Successfully running a high volume store with sales over 82,000 a week.
Certification
- ServSafe
- Food Protection Manager
Timeline
General Manager
Starbucks
07.2022 - Current
Hostess/Server
Granite City Food & Brewery
04.2021 - 04.2022
In-Home Caretaker
ALC
05.2020 - 04.2021
High School Diploma -
Becker High School