Amanda Kolbinsky
Charlotte,NC
Summary
Talented Server providing fast and high quality customer service to guests in a restaurant setting. Significantly increased sales through effective suggestive selling and upselling techniques. Consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Proven Shift Leader at Montilio's Baking Company, adept in safe food handling and guest engagement. Cultivated positive customer relationships and resolved complaints, enhancing satisfaction and loyalty. Demonstrated strong work ethic and leadership. Trained multiple staff members and was seen as an extremely reliable employee throughout the company.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
12.2023 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and take home bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Shift Leader
Montilio's Baking Company
10.2019 - 06.2024
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Complied with health and safety codes to protect staff and customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Created appealing displays to showcase products in bakery.
- Trained and supervised new employees on bakery operations and procedures.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Packaged finished products for sale.
- Designed cakes, cupcakes and other pastries according to customer requests.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Coached new workers on store policies, pizza making, and dough preparation.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
- Cleaned and sanitized work areas, utensils and equipment.
- Followed company recipes and production standards to satisfy customers.
- Provided friendly, courteous service to create memorable moments for guests.
Education
Bachelor of Science - Psychology
Coastal Carolina University
Conway, SC05.2024
Skills
- Food Running
- Strong Work Ethic
- Order delivery practices
- Table Setting
- Order Management
- Table Bussing
- Beverage Preparation
- Safe Food Handling
- Guest Engagement
- Sales Techniques
- Cash Handling
- High-volume dining
- Suggestive Selling
- Allergy awareness
Timeline
Server
Texas Roadhouse
12.2023 - Current
Shift Leader
Montilio's Baking Company
10.2019 - 06.2024
Bachelor of Science - Psychology
Coastal Carolina University