Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Konig

Summertown,TN

Summary

With 10+ years of customer service and healthcare experience, my passion for the medical field and assisting individuals in need has grown stronger. During a 7-year tenure at Maury Regional Medical Center, I found immense fulfillment and now eagerly seek to rejoin their team. Providing support and care to people, regardless of their specific requirements, brings me immense joy. Additionally, I possess strong computer skills and have a quick learning ability. Known for organizational skills and punctuality, always ready to lend a helping hand to others whenever needed to get the job done.

Overview

17
17
years of professional experience

Work History

Workers Compensation

TOA Columbia
12.2023 - Current
  • Ensured legal compliance by staying current on Workers Compensation regulations and guidelines, applying them accurately to all cases.
  • Improved claims accuracy by thoroughly analyzing and evaluating workers compensation risks.
  • Managed workers compensation claims for timely resolution, ensuring appropriate medical treatment and minimizing lost time.
  • Increased employee satisfaction by promptly addressing concerns related to Workers Compensation claims and benefits.

Head Teller

People’s Bank
05.2023 - 11.2023
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.

Communication Specialist

Mid TN Bone and Joint
08.2022 - 05.2023
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
  • Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Patient Service Representative

MRMC Urology
06.2015 - 08.2022
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Kept front desk areas tidy to maintain professional appearance for the company.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Cashier

Firehouse subs
07.2012 - 06.2015
  • Customers orders
  • Clean dining room

Cashier

Royal Brush
01.2011 - 01.2012
  • Ceramic painting
  • Cashier
  • Assisting customers
  • Answer phone

Cashier

Dollar General
01.2010 - 01.2011
  • Customer Service
  • Tend cash register

Secretary

The Fitness Center
01.2008 - 01.2010
  • Answering the Phone
  • Filing
  • Writing customer contracts
  • Tending to the tanning bed & gym equipment (Cleaning Ect.)
  • Checking customers in to the computer

Education

High School Diploma -

Summertown High School
Summertown, TN
05.2010

Skills

  • Workers compensation claims
  • Scheduling appointments
  • Document management
  • Initiative-taking
  • Telephone etiquette
  • Appointment scheduling
  • Microsoft office
  • Workflow optimization
  • Patient registration
  • Records management
  • Electronic medical records
  • HIPAA guidelines
  • Insurance verification
  • Proficient in software
  • EMR / EHR
  • Referral verification
  • Front desk operations
  • Typing and filing
  • Co-payment collection
  • Patient callbacks
  • Point-of-sale system
  • Computer proficiency
  • CPR certified

Timeline

Workers Compensation

TOA Columbia
12.2023 - Current

Head Teller

People’s Bank
05.2023 - 11.2023

Communication Specialist

Mid TN Bone and Joint
08.2022 - 05.2023

Patient Service Representative

MRMC Urology
06.2015 - 08.2022

Cashier

Firehouse subs
07.2012 - 06.2015

Cashier

Royal Brush
01.2011 - 01.2012

Cashier

Dollar General
01.2010 - 01.2011

Secretary

The Fitness Center
01.2008 - 01.2010

High School Diploma -

Summertown High School

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Amanda Konig