Amanda Korn
Utica,MI
Summary
As a manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Overview
17
17
years of professional experience
Work History
Credit Bureau Reporting & Invoice Governance Manager
Flagstar Bank
01.2023 - Current
- Identified improvement changes regarding key processes for internal controls and procedures
- Monitored and analyzed credit reporting data, developed and implemented new Quality Assurance reporting, managed coordination with various teams, and created a SharePoint site.
Invoice Governance Supervisor
Flagstar Bank
01.2015 - 01.2023
- Managed oversight for Default Vendor servicing invoices, conducted business rule improvement meetings, worked with internal and external customers to resolve issues, and maintained knowledge of regulatory changes.
Oversight Specialist
Flagstar Bank
01.2015 - 01.2020
- Challenged proposed steps for consultants, saved the company significant amounts, customized Invoice Management for business units, and ensured compliance with guidelines.
Business Process Analyst
Orlans Associates, LLC
01.2013 - 01.2015
- Studied business functions, recommended controls, managed process change requests, troubleshot issues, and prepared presentations for business meetings.
Title and Assignment Supervisor
Orlans Associates, LLC
01.2011 - 01.2013
- Supervised employees, oversaw title report reviews, addressed inquiries, and communicated changes with clients and employees.
Operations Specialist
Orlans Associates, LLC
01.2008 - 01.2011
- Trained co-workers, helped implement new foreclosure law, represented the company in audits, and prepared reports on title encumbrances.
Education
BA in Business Administration -
Baker College
Royal Oak, MISkills
- Quality Improvement
- System Administration
- Excellent Time Management
- Communication
- Problem-solving
- MSP
- Invoice Management
- Workday
- E-Oscar
- Tableau
- Sharepoint
Leadership Experience
Successfully led a team to less audit findings and less automated work while maintaining excellent customer service.
Communication Skills
Implemented new procedures and reports that improved efficiency and streamlined operations.
Timeline
Credit Bureau Reporting & Invoice Governance Manager
Flagstar Bank
01.2023 - Current
Invoice Governance Supervisor
Flagstar Bank
01.2015 - 01.2023
Oversight Specialist
Flagstar Bank
01.2015 - 01.2020
Business Process Analyst
Orlans Associates, LLC
01.2013 - 01.2015
Title and Assignment Supervisor
Orlans Associates, LLC
01.2011 - 01.2013
Operations Specialist
Orlans Associates, LLC
01.2008 - 01.2011
BA in Business Administration -
Baker College