Amanda Korpi
Minneapolis/St. Paul,MN
Summary
Dynamic creative technologist with over 6 years of specialized technical customer support experience, complemented by 5 years in A/V live event production. Expertise in decision-making and effective communication ensures seamless collaboration and problem resolution. Eager to transition back into a full-time creative role within a diverse, remote-friendly organization that prioritizes an inclusive culture, professional growth, and a healthy work-life balance. Passionate about leveraging unique skills to contribute to innovative projects and drive impactful results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Support Analyst
ResMed
2026.01 - Current
- Provided technical support to clients, resolving inquiries related to software functionality and usage.
- Recorded customer interactions in support ticketing system to ensure accurate tracking and resolution.
Digital Services Support Specialist- Integrations
Mackin Educational Resources
2020.01 - 2025.01
- Provided exceptional customer service by resolving inquiries related to digital platforms and various SaaS products through phone, chat, email, or teleconference
- Facilitated cross-functional collaboration among internal teams to troubleshoot 2FA, API integrations, and authentication protocols such as SAML, LDAP, OAuth2, and Microsoft
- Crafted user help guides to improve customer understanding of products
- Improved UX in the MackinVIA app through rigorous app testing and troubleshooting
- Supported implementation of MackinVISION LMS and district onboarding, as well as vendor coordination
- Documented customer interactions and resolutions while spearheading internal projects to improve workflows, meet deadlines, and strengthen teams
- Remote
Technology Support Specialist
Independent School District 196
2017.01 - 2019.01
- Provided Tier 1 helpdesk support for a diverse STEM high school, enhancing technology accessibility for staff, students, and parents
- Supported Fab Lab and Multimedia Makerspace initiatives, overseeing creative projects involving 3D printers and Adobe Creative Suite
- Maintained and troubleshot building-wide technology, including printers, Smartboards, iPads, MacBooks, and audio/visual equipment
- Implemented and supported large-scale, district-wide 1:1 iPad rollout utilizing Jamf Pro MDM
IT Support Assistant
Farmington Public Schools ISD 192
2015.01 - 2017.01
- Administered comprehensive IT support services for staff and students at a local public school district
- Managed imaging of PCs and laptops using SCCM and Jamf Pro MDM, ensuring seamless technology integration
- Co-produced school board meetings, enhancing public communication through effective use of remote cameras, switchers, and graphic designs
- Designed and implemented a district-wide A/V digital signage upgrade
Sabbatical
Stay-at-Home Parent
2008.01 - 2015.01
- After traveling to over 30 countries, embarked on a year-long journey through the Philippines, experiencing rich cultural diversity and expanding global perspective
- Developed strong multi-tasking skills and patience while raising twins, managing daily routines, busy schedules, and tackling new and diverse challenges
- Refined listening and communication skills, proving essential in future professional engagements
Light and Sound Technician
Carnival and Royal Caribbean Cruise Lines
2004.01 - 2008.01
- Managed and serviced advanced audio/visual equipment on cruise ships
- Collaborated with a diverse, international crew, fostering a dynamic work environment
- Designed production shows for various entertainment acts featuring moving lights, lasers, and pyrotechnics
- Mixed sound for bands and theatrical performances utilizing state-of-the-art digital audio consoles
- Ensured complete customer satisfaction within a hospitality environment
Lighting Technician
Christie Lites
2004.01
- Programmed, operated, and troubleshot lighting consoles for corporate events, concerts, and special productions, ensuring reliable, high-quality show execution
- Performed hang, focus, and alignment of lighting fixtures across multiple venues in the Seattle metro area, adhering to safety standards and production specifications
- Collaborated closely with production teams, clients, and on-site staff to ensure seamless event execution and consistently deliver exceptional customer satisfaction
- Supported event load-ins and strikes, including equipment setup, cable management, and system testing to maintain efficient event turnaround times
- Conducted warehouse organization, inventory management, and equipment maintenance to support operational readiness and reduce turnaround delays
Education
Associate of Science Degree - Show Production and Touring
Full Sail University
Winter Park, FLBFA Program - Department of Theatre- Lighting & Sound Design
University of Minnesota
Duluth, MNUndergraduate Generals -
University of Washington
Seattle, WASkills
- Excellent Verbal & Written Communication Skills
- Empathy and Active Listening
- Innovative Problem Solving
- High Organization & Decision-Making
- Independent and Team-Oriented Work Style
- Customer & Vendor Relationship Management
- Audio/Visual Setups & Design
- Digital Signage Management & Scheduling
- Photography Background & Adobe Photoshop
- Visual & Layout Designs, Print & Digital
- Excellent Presentation Skills
- Venue Setup Optimization
Certification
- Technical Support Fundamentals, Google, 2018
- Apple Certified Support Technician, Apple, 2016
Timeline
Customer Support Analyst
ResMed
2026.01 - Current
Digital Services Support Specialist- Integrations
Mackin Educational Resources
2020.01 - 2025.01
Technology Support Specialist
Independent School District 196
2017.01 - 2019.01
IT Support Assistant
Farmington Public Schools ISD 192
2015.01 - 2017.01
Sabbatical
Stay-at-Home Parent
2008.01 - 2015.01
Light and Sound Technician
Carnival and Royal Caribbean Cruise Lines
2004.01 - 2008.01
Lighting Technician
Christie Lites
2004.01
Associate of Science Degree - Show Production and Touring
Full Sail University
BFA Program - Department of Theatre- Lighting & Sound Design
University of Minnesota
Undergraduate Generals -
University of Washington