Amanda Kovalski
Lebanon,OR
Summary
Driven Assistant Manager with a proven track record at Tabacco Conection, enhancing customer satisfaction and streamlining operations. Expert in Operations Management and Staff Training and Development, I significantly improved service delivery by fostering team motivation and employing effective task delegation, leading to a noticeable increase in repeat business.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Tabacco Conection
02.2008 - 07.2009
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Server/Hostess Manager
Hong Kong Restaraunt
08.1998 - 01.2008
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Parkridge Private School
Long Beach, CA10.2015
Associate of Arts - Massage Therapy
American College of Health Professions - Riverside
Riverside, CA10.2015
Skills
- Operations Management
- Task Delegation
- Employee Performance Evaluations
- Recruiting and interviewing
- Product and service knowledge
- Workload Management
- Staff Training and Development
- Staff Supervision
- Employee performance evaluation
- Staff Management
- Money Handling
- Team motivation
Timeline
Assistant Manager
Tabacco Conection
02.2008 - 07.2009
Server/Hostess Manager
Hong Kong Restaraunt
08.1998 - 01.2008
High School Diploma -
Parkridge Private School
Associate of Arts - Massage Therapy
American College of Health Professions - Riverside
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