Amanda Kramer
Waverly,IA
Summary
Versatile professional with a background in the Iowa Army National Guard, skilled in talent acquisition and customer service. Excelled in fostering diversity and enhancing patient care, demonstrating problem-solving abilities and critical thinking. Achieved notable improvements in team performance and patient satisfaction, showcasing a commitment to excellence and a proactive approach to leadership. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Recruiting and Retention Non-Commissioned Officer
Iowa Army National Guard
10.2022 - Current
- Implemented diversity initiatives within recruiting practices, fostering an inclusive work environment.
- Assisted in developing employer branding materials that showcased company culture, resulting in increased interest from top talent.
- Escorted recruits to Military Entrance Processing Station (MEPS) for evaluation and in-processing.
Patient Care Coordinator
VGM Group
05.2016 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
Squad Leader
Iowa Army National Guard
08.2013 - Current
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
- Developed tailored training programs to address individual skill gaps, resulting in improved performance across the entire squad.
- Operated heavy equipment, fire equipment and mobile Incident Command Center vehicle.
Debt Collector
The CBE Group
12.2014 - 05.2016
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Wait Staff Member
Stinky's Bar and Grill
11.2010 - 11.2014
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Education
High School Diploma -
Aplington-Parkersburg High School
Parkersburg, IA05-2014
No Degree -
Basic Combat Training
Fort Leonard Wood, MO09-2014
No Degree - Motor Transport Operator
Advanced Individual Training
Fort Leonard Wood, MO11-2014
No Degree -
Basic Leaders Course
Fort McCoy, Wi09-2018
No Degree -
Advanced Leaders Course
Fort Lee, VA04-2022
Skills
- Onboarding Processes
- Candidate assessment
- Data-driven decision-making
- Talent Acquisition
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patient confidentiality
- Call center experience
- Multitasking and Organization
Timeline
Recruiting and Retention Non-Commissioned Officer
Iowa Army National Guard
10.2022 - Current
Patient Care Coordinator
VGM Group
05.2016 - Current
Debt Collector
The CBE Group
12.2014 - 05.2016
Squad Leader
Iowa Army National Guard
08.2013 - Current
Wait Staff Member
Stinky's Bar and Grill
11.2010 - 11.2014
High School Diploma -
Aplington-Parkersburg High School
No Degree -
Basic Combat Training
No Degree - Motor Transport Operator
Advanced Individual Training
No Degree -
Basic Leaders Course
No Degree -
Advanced Leaders Course
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