AMANDA KREPPS
Germantown,WI
Summary
Expert retail sales professional offering several years experience in retail customer service and retail management. Focused on exceeding sales goals. Retail professional with extensive knowledge of the fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Accomplished Assistant Store Manager.
Overview
20
20
years of professional experience
Work History
Community Director
Weidner Property Management
Milwaukee, WI
12.2019 - Current
- Advising on policies, procedures and standards of conduct for members of the community.
- Leading and managing the community team, ensuring that all members are working together to achieve goals.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Managed all maintenance requests from tenants in a timely manner.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Built relationships with service vendors and submitted associated billing statements.
- Drafted and monitored budgets for overall maintenance and operations.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Exercised direct supervision over property staff.
- Oversaw daily operations, maintenance, and administration of various properties.
Front Office Lead
Concentra Urgent Care
Milwaukee, WI
09.2016 - 12.2019
- Attended regular meetings with managers to discuss operational matters relating to the front office department.
- Managed daily operations of the front desk area, including check-in and check-out processes.
- Maintained accurate records of all patients and large client files.
- Greeted guests upon arrival and provided excellent customer service.
- Was in charge of keeping all the files in order, ordering past files.
- Ensured that all required documentation was completed prior to patient discharge from the clinic.
- Collaborated with physicians during rounds to discuss treatment plans for assigned patients.
- Maintained a clean environment by adhering to infection control protocols at all times.
- Work with the civil surgeon on immigration paperwork.
- Greeted and assessed patients' needs, complaints, and symptoms to provide appropriate care.
Assistant Manager
Maurices
Germantown, WI
09.2013 - 11.2017
- Operated cash register for accurate processing of cash, check, and credit card transactions.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves, and took inventory of supplies.
- Efficiently maintained cleanliness and organization throughout the store, covering various areas such as the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Trained at least 5 or more new sales associates each quarter.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Welcomed customers into the store and helped them locate items.
- Provided exceptional customer service by addressing all inquiries and concerns according to company guidelines.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Verified that all customers received receipts for their purchases
- Mentor new sales associates to contribute to the store's positive culture
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Make sure all new merchandise is pushed to the floor while still giving that great customer experience
- Working together as a team to make our daily/weekly/monthly goals for the store
- Processing payroll and clocking employees out
- No matter what always making sure the customer has the great experience and find what they need.
Entertainment Specialist/Multimedia and Books/MMB
Target
Goldsboro, NC
11.2010 - 04.2012
- Same responsibilities as in Georgia and Florida
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions
- Trained at least 5-8 new sales associates each quarter
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items
- Educated customers about the brand to incite excitement about the company's mission and values
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Followed merchandising guidelines to present visually appealing displays
- Mentor new sales associates to contribute to the store's positive culture
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Entertainment Specialist/Multi Media and Books/MMB
Target
Fort Walton Beach, FL
03.2008 - 09.2008
- The exact same thing that I had to do in Georgia but showed the team different ways that I had previously did them
- Showed them better ways and new ideas on how to do the job position
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Mentor new sales associates to contribute to the store's positive culture
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Communicated clear expectations and goals to each team member
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Worked with the management team to implement the proper division of responsibilities
- Actively pursued personal learning and development opportunities
- Supervised and directed all merchandise and shipment processing
- Strategically scheduled team members to maintain optimal staffing levels at all times
- Preserved a perfect attendance record for several months.
Soft Lines Team Lead
Target
Marietta, GA
03.2007 - 03.2008
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Had to make sure all sales planners and planograms were done on time and set
- On closing shifts had to make sure the store was zoned, cleaned and ready for the next day
- Managed at least 8-10 people at a time
- Managed all of my own back stock and pulling for floor resets
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Helped hire many Team Members for the store
- Help make the schedules for the week and also did the break schedules
- Communicated clear expectations and goals to each team member.
Entertainment Specialist/Multi Media and books/MMB
Target
Marietta, GA
03.2006 - 03.2007
- Preserved a perfect attendance record for several months
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Determined customer needs by asking relevant questions and listening actively to the responses
- Answered customer telephone calls promptly and in an appropriate manner
- Supervised and directed all merchandise and shipment processing
- Strategically scheduled team members to maintain optimal staffing levels at all times
- Actively pursued personal learning and development opportunities
- Worked with the management team to implement the proper division of responsibilities
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Communicated clear expectations and goals to each team member
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Mentor new sales associates to contribute to the store's positive culture
- Followed merchandising guidelines to present visually appealing displays
- Verified that all customers received receipts for their purchases.
Sales floor
Target
Menomonee Falls, WI
09.2004 - 01.2006
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions
- Identified potential shoplifters and alerted management
- Trained at least 5 or more new sales associates each quarter
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Verified that all customers received receipts for their purchases
- Determined customer needs by asking relevant questions and listening actively to the responses
- Answered customer telephone calls promptly and in an appropriate manner.
Education
High School Diploma -
Germantown High School
Germantown, WI01.2005
Skills
- Customer-oriented
- Active listening skills
- Consistently meets sales goals
- Retail sales
- POS systems knowledge
- Upselling techniques
- Skilled problem solver
- Personable
- Motivated team player
- Employee relations
- Natural leader
- Fast learner
- Dependable
- Always willing to try something new
- Friendly
- People person
- Budget Control
- Event Planning
- Tenant relations
- Office Staffing
- Problem-solving abilities
- Document Management
- Budget Administration
Timeline
Community Director
Weidner Property Management
12.2019 - Current
Front Office Lead
Concentra Urgent Care
09.2016 - 12.2019
Assistant Manager
Maurices
09.2013 - 11.2017
Entertainment Specialist/Multimedia and Books/MMB
Target
11.2010 - 04.2012
Entertainment Specialist/Multi Media and Books/MMB
Target
03.2008 - 09.2008
Soft Lines Team Lead
Target
03.2007 - 03.2008
Entertainment Specialist/Multi Media and books/MMB
Target
03.2006 - 03.2007
Sales floor
Target
09.2004 - 01.2006
High School Diploma -
Germantown High School
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