Amanda Krob
Seabrook
Summary
Professional with robust experience in operations management, prepared to drive efficiency and productivity. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Expertise in optimizing processes, resource allocation, and project coordination. Known for reliability, strategic thinking, and fostering positive work environment.
Overview
17
17
years of professional experience
Work History
Assistant Operations Manager, Cashier
Dollar Tree
12.2020 - Current
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Fostered culture of continuous improvement through employee training programs.
- Streamlined customer service protocols to boost satisfaction rates.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Front Office Manager
Hampton By Hilton
07.2008 - 03.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Patriot Launching Station Operator Maintainer, Battery Orderly Room Specialist
United States Army
06.2010 - 08.2011
- Contributed to successful military exercises through effective coordination and task delegation among team members.
- Secured and protected military property, assets, and personnel.
- Optimized resource allocation for missions by conducting extensive planning, preparation, and risk assessments.
- Provided professional reconnaissance and security support during varied operations.
- Operated and maintained armored vehicles.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Managed weapon handling, delivery, and shipping systems.
Education
Associate of Science - Criminal Justice/Homeland Security
Fortis College
Centerville, OHBachelor of Science - Management
University of Phoneix
Phoenix, AZ05-2020
Skills
- Operational Strategy Development
- Operational Efficiency Enhancement
- Operational Oversight
- Efficiency Improvement
- Operational Logistics Management
- Customer Relationship Management
- Mentorship Development
- Employee Onboarding
- Customer Service Leadership
- Customer relations
- Human Resources Management
- Workforce Scheduling
- Team Development
- Effective Change Implementation
Timeline
Assistant Operations Manager, Cashier
Dollar Tree
12.2020 - Current
Patriot Launching Station Operator Maintainer, Battery Orderly Room Specialist
United States Army
06.2010 - 08.2011
Front Office Manager
Hampton By Hilton
07.2008 - 03.2018
Associate of Science - Criminal Justice/Homeland Security
Fortis College
Bachelor of Science - Management
University of Phoneix
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