Amanda Krochune
Curtis Bay,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
Chesapeake Oncology & Hematology
Glen Burnie, MD
11.2018 - Current
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Verified prescriptions and drug labels, documents and packages.
- Prepared prescription transfers to other pharmacies.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Answered telephones to respond to questions or requests.
- Completing Authorizations for medications.
- Finding copay assistance for medications that patient's can not afford .
- Ordering Chemo medications from different specialty pharmacy if we are able to fill in office.
Medical Receptionist
Chesapeake Oncology and Hematology
Glen Burnie, MD
07.2011 - 11.2018
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled tests, lab work or x-rays for patients based on physician orders.Completing Authorizations for scans if needed .
- .Scheduling patients appointments for different specialist when needed
Medical Records Clerk
Chesapeake Oncology & Hematology
Glen Burnie, MD
05.2011 - 07.2012
- Reviewed patient charts for accuracy and completeness.
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Maintained positive working relationship with fellow staff and management.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Retrieved patient medical records in response to requests from authorized personnel.
- Updated patient files with new medical information as needed.
- Organized patient charts, gathering medical histories, lab results and consents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Pulled patient charts for upcoming appointments.
- Supported administration staff with records requests to support patient care.
- Kept department clean, organized and professional.
- Purged outdated files.
Education
High School Diploma -
Lansdowne High School
Baltimore, MD06-2005
Skills
- Insurance Verification
- Insurance Billing
- Problem-solving skills
- Workflow Optimization
- Patient education and counseling
- Resolving customer issues
- Computer Skills
Timeline
Pharmacy Technician
Chesapeake Oncology & Hematology
11.2018 - Current
Medical Receptionist
Chesapeake Oncology and Hematology
07.2011 - 11.2018
Medical Records Clerk
Chesapeake Oncology & Hematology
05.2011 - 07.2012
High School Diploma -
Lansdowne High School
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