AMANDA K. Webb
Dallas
Summary
Experienced with office administration and team support. Utilizes organizational skills to streamline operations and improve workflow efficiency. Knowledge of administrative processes and effective communication practices to maintain productive work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
OFFICE ADMINISTRATION
NORTHWEST EXTERMINATING
03.2013 - 12.2014
- Customer Service, sales and administrative duties for a large exterminating service. Job duties included scheduling technicians, billing, customer service and sales.
CUSTOMER SERVICE MANAGER
CBSI
04.2006 - 11.2012
- Successfully managed the activities of team members both in office and for remote locations. Ability to resolve the most difficult customer service issues, effectively delegate job duties, schedules, and monitor daily activities of customer support team to maximize customer satisfaction and improve service quality.
CUSTOMER SERVICE CALL CENTER SUPERVISOR
A-Ring-A-Ding
01.2002 - 01.2006
- Supervised employees for a major call center. Communicated courteously with customers to resolve any problems with a very high satisfaction success rate. Responsible for compliance and implementation of customer service policies and procedures for employees.
Education
High School Graduate -
INTERNATIONAL CORRESPONDENCE SCHOOL
Core Classes
BROWARD COMMUNITY COLLEGE
Skills
- Customer engagement specialist
- Proficient in conflict management
- Dedicated to enhancing customer satisfaction
- Team leadership
- Detail-oriented
- Effective multi-tasking
- Office administration expertise
- Front desk management
Certification
- Customer Service Manager Certificate (CSMC)
- Call Center Manager Training
- Completed Customer Service Management Training
Timeline
OFFICE ADMINISTRATION
NORTHWEST EXTERMINATING
03.2013 - 12.2014
CUSTOMER SERVICE MANAGER
CBSI
04.2006 - 11.2012
CUSTOMER SERVICE CALL CENTER SUPERVISOR
A-Ring-A-Ding
01.2002 - 01.2006
Core Classes
BROWARD COMMUNITY COLLEGE
High School Graduate -
INTERNATIONAL CORRESPONDENCE SCHOOL