Summary
Overview
Work History
Education
Skills
Personal Information
Software
Timeline
Hi, I’m

Amanda Anderson

Sioux Falls,SD
Amanda Anderson

Summary

I Obtain a proven record for dependability, punctuality, responsibility, and being detail oriented. I am an enthusiastic person. I maintain a calm demeanor and excel during stressful situations. I have strong analytical skills, with the capability of assessing conditions and implementing appropriate intervention. I am a resourceful thinker who can discover solutions for complicated problems. I can communicate professionally with others through verbal, non-verbal or written communication.

Overview

12
years of professional experience

Work History

City of Sioux Falls

Patient Support Technician
04.2023 - Current

Job overview

  • Assisted patients in navigating the healthcare system, answering questions about insurance coverage, appointment scheduling, and medical procedures
  • Managed a high volume of incoming calls from patients, addressing their needs efficiently while maintaining accuracy in documentation
  • Utilized active listening skills to empathize with patients' needs and provide personalized support tailored to their unique circumstances
  • Served as a liaison between patients and medical staff, effectively communicating patient preferences, concerns, or special requests
  • Mentored new hires during their initial training period ensuring they were equipped with necessary skills for delivering exceptional patient support

AAA Collections

Client Service Specialist
04.2021 - 03.2023

Job overview

  • Perform administrative tasks including welcoming new clients coming on board with the company
  • Training clients on website usage or other training needed by clients
  • Processing multiple forms of payments
  • Requesting documentation needed for consumers and reviewing for accuracy
  • Reviewing reports for performance and activity for your client portfolio
  • Learning multiple systems that the company utilizes
  • Providing support to our production teams and customer support to our clients

Good Samaritan Society

Financial Analyst
01.2014 - 04.2021

Job overview

  • Provide comprehensive financial oversight to all levels of Corporate leadership and all Long-Term Care facilities throughout the Society and Sanford Health
  • As the subject-matter expert, to also provide financial training and build necessary communication links and relationships with field and other Corporate leadership
  • The Ability to identify problems, assess the problems to determine the root cause and create an action plan for resolution
  • Ability to detect and evaluate difficult account activities at a high level and at the same time has the ability to analyze the details
  • Ability to communicate concisely in both verbal and written formats
  • Support with financial analysis, budget management and operational cost control
  • Analyze financial and income statements to review each location's and overall company's financial performance

Education

Dakota State University
Madison, SD

BA from Digital Arts and Design
05.2011

University Overview

Skills

  • Customer service
  • Financial consulting
  • GAAP compliance
  • Budget support
  • Auditing
  • General ledger accounting
  • Cost-benefit analysis
  • Fiscal oversight
  • Advanced computer skills
  • Forecasting trends
  • Expense and revenue analysis
  • Patient care
  • HIPAA compliance
  • Confidentiality
  • Medical terminology
  • Computer literacy
  • Professional demeanor
  • Problem-solving
  • Detail-oriented
  • Effective communication
  • Attention to detail
  • Teamwork
  • Excellent communication

Personal Information

Personal Information
  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Software

Epic

Lawson

Cognos

Ecw

Timeline

Patient Support Technician
City of Sioux Falls
04.2023 - Current
Client Service Specialist
AAA Collections
04.2021 - 03.2023
Financial Analyst
Good Samaritan Society
01.2014 - 04.2021
Dakota State University
BA from Digital Arts and Design

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