Amanda LaBarge
Wisconsin Rapids,WI
Summary
I have over 10 years of polished customer service experience, with proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bring excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Generate sales for the company, and know how to work in a stressful environment due to cellular services and banking skills. Also have a notary stamp for notarizing documents for the company or customers. Very passionate about helping people with whatever obstacles or issues. Very upbeat and sociable with colleagues to provide a fun but yet professional work place.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
BMO Harris Bank
Wisconsin Rapids, Wisconsin
02.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Reconcile cash transactions between branches and our own
- Organize work information for branch audits yearly
- Send referrals through our Salesforce network system to appropriate channels and employees
Retail Wireless Consultant
US Cellular Wireless
Wisconsin Rapids, WI
03.2015 - 02.2019
- Researched customer database to determine current plan and offer service options.
- Set up wireless services for customers each day.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Tracked and recorded department inventory of products.
- Activated both contract and pre-paid wireless phones for customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
General Manager
Buds Corner Mart
Wisconsin Rapids, WI
02.2013 - 03.2015
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
High School Diploma -
Nekoosa High School
Nekoosa05.2008
Skills
- Responding to Difficult Customers
- Understanding Customer Needs
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Issue and Complaint Resolution
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Customer Account Management
- Inbound and Outbound Calling
- Cash Register Operations
- Teller Transactions
- Answering Customer Questions
- Customer Service and Assistance
- Sales and Upselling
Timeline
Customer Service Representative
BMO Harris Bank
02.2019 - Current
Retail Wireless Consultant
US Cellular Wireless
03.2015 - 02.2019
General Manager
Buds Corner Mart
02.2013 - 03.2015
High School Diploma -
Nekoosa High School
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