Amanda LaChappelle- White
Anchorage,Alaska
Summary
Proven leader in case management and client advocacy, significantly enhanced service delivery models at Cook Inlet Tribal Council. Skilled in ethical practice and progress monitoring, fostered professional growth among staff and achieved continuous improvement in client satisfaction. Developed expertise in organization and multitasking, coupled with a strong ability to solve problems, drives positive outcomes in challenging environments.
Overview
6
6
years of professional experience
Work History
Case Manager, Out Patient Recovery Services
Cook Inlet Tribal Council
06.2023 - Current
- Advocated for clients, promoting positive change in service delivery models.
- Conducted thorough assessments to determine the most appropriate resources and services for each client.
- Enhanced client satisfaction by efficiently managing caseloads and providing individualized support.
- Ensured compliance with relevant regulations and ethical standards, maintaining a strong reputation for the organization in the field.
- Provided mentorship to junior case managers, fostering professional growth within the team.
- Coordinated services for clients across multiple agencies, ensuring seamless provision of necessary supports.
- Revised regulations and protocols in Recovery Services Supportive Housing Program.
- Evaluated and took lead of conducting evaluations, intakes and discharges for said supportive housing program.
- Facilitated psychoeducational groups for participants enrolled in services.
- Achieved successful case closures through diligent follow- up with participants, tracking progress of goals.
- Elevated client engagement by utilizing motivational interviewing techniques during interactions.
- Increased staff capacity for effective case management by providing one on one shadowing and training on best practices, new tools/ technologies in use within the field.
- Ensured compliance with regulations through diligent documentation of services provided and regular monitoring of program requirements.
- Provided referrals to additional services such as housing assistance or vocational training programs, supporting overall client well-being beyond substance abuse recovery efforts as well as trainings other case managers for this process.
- Managed caseloads efficiently while maintaining high-quality care delivery standards through strong time management skills and prioritization of tasks.
- Took lead of supporting aftercare planning for continued recovery after treatment.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
Social Services Associate II
Office Of Children's Services
06.2021 - 06.2023
- Supervise, support, schedule, interview, onboarding and training of new social services associates
- Manage individual caseload of families requiring supervised visitation
- Provide supports and safe environment to individuals regarding family contact visits
- Case management and electronic management of client documentation
- Objective observation of interactions to be used in evaluating family progress
- Knowledge of legal process in Child in Need of Aid cases, up to testifying before parties.
- Improved client outcomes by developing and implementing individualized family contact case plans.
- Provided crisis intervention services, effectively deescalating tense situations and connecting individuals with appropriate support systems.
- Monitored family services family contact outcomes using data analysis techniques, informing continuous quality improvement efforts within the family contact unit.
- Provided social work services, individual, and family therapy and referrals.
- Assisted clients in navigating complex social service systems, increasing access to necessary resources.
- Established and maintained wide network of professional contacts within social services sector, enabling rapid access to additional resources as needed for client success.
- Trained new staff members in agency policies, procedures, and best practices for effective service delivery regarding family contact.
- Built trust within diverse communities through culturally sensitive efforts aimed at promoting awareness of available services.
- Participated in professional development and training opportunities to enhance skills.
Community Engagement Specialist
Hope Community Resources
12.2020 - 06.2021
- Engage in community activities with individuals with developmental and intellectual disabilities
- Assist consumers in identifying and achieving monthly goals Document client progress in specific language used in reports for Medicaid services
- Maintain training in integrity and professionalism for populations served, in addition to HIPAA, mandatory reporting, and confidentiality policies
- Maintained open lines of communication with key stakeholders, fostering trust and transparency in organizational operations.
- Developed and implemented community engagement requirements and programs.
- Facilitated workshops aimed at building capacity among participants, empowering them to become leaders within their own communities.
- Coordinated and implemented various community engagement activities.
Activity Assistant
Advanced Post Acute Care
02.2018 - 10.2018
- Managed activity calendar, ensuring diverse options catered to wide range of interests and abilities.
- Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered sense of community within residence.
Skills
- Case Documentation
- Client Advocacy
- Ethical Practice
- Progress Monitoring
- Organization and Multitasking
- Problem-Solving
- Decision-Making
- Case Management Tracking
- Conflict Resolution
- Patient Needs Assessment
- Documentation proficiency
- Staff Oversight
Timeline
Case Manager, Out Patient Recovery Services
Cook Inlet Tribal Council
06.2023 - Current
Social Services Associate II
Office Of Children's Services
06.2021 - 06.2023
Community Engagement Specialist
Hope Community Resources
12.2020 - 06.2021
Activity Assistant
Advanced Post Acute Care
02.2018 - 10.2018
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