Hi, I’m
Amanda Lallave
New York,NY
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
years of professional experience
1
Certification
Work History
Eastchester Chrysler Jeep Dodge Ram
Receptionist
03.2022 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Received and routed business correspondence to correct departments and staff members.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Kroll Technologies
Receptionist
07.2020 - 12.2021
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Train World
Billing Specialist
08.2018 - 01.2020
Job overview
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Applied more than 20 payments per week.
Education
Fulton-Montgomery Community College, Johnstown, NY
No Degree from General Studies
Richard R Green High School Of Teaching, New York, NY
High School Diploma
06.2013
Skills
- Positive Attitude and Energetic
- Delivery Coordination
- Security Awareness
- Visitor and Customer Relations
- Computer Proficiency
- Customer Service
- Call Answering and Routing
- Greeting and Seating Clients
- Appointment Scheduling Software
- Microsoft Excel
- Making Appointments
- Administrative and Clerical Support
- Microsoft Windows
Certification
- Anti Sexual Harrasment Training
Timeline
Receptionist
Eastchester Chrysler Jeep Dodge Ram
03.2022 - Current
Receptionist
Kroll Technologies
07.2020 - 12.2021
Billing Specialist
Train World
08.2018 - 01.2020
Fulton-Montgomery Community College
No Degree from General Studies
Richard R Green High School Of Teaching
High School Diploma
- Anti Sexual Harrasment Training
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