Amanda Lance
Asbury,NJ
Summary
Trusted Paralegal offering extensive legal skill set, proficiency in managing large caseloads and capacity to meet deadlines. Collects, organizes, analyzes and disseminates significant amounts of information with attention to detail and accuracy. Exercises independent judgment regarding legal and contractual matters within broadly defined practices and policies.
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life. Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager Supervisor
Safe Harbor Easton
Easton, PA
08.2019 - Current
- Determined and coordinated appropriate level of care to meet individual patient needs.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Assisted patients in receiving high-quality, appropriate care with best possible results.
- Managed all logistics for abuse and neglect cases from start to finish.
- Reviewed treatment plans against individual goals and healthcare standards.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Supervised, trained and evaluated Case Managers in the delivery of services to clients.
- Conducted weekly meetings with Case Managers to review cases and discuss any issues or concerns.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Peer Recovery Specialist
CARES
Washington , NJ
07.2016 - 10.2020
- Collaborated with team members to monitor treatment progress and improve individual clients' plans.
- Helped clients transcend addiction and rebuild lives by empowering each with knowledge and skills.
- Maintained clinical documentation for each case with detailed and timely updates.
- Partnered with clients to inspire and help maintain positive life changes.
- Assisted management with designing and implementing program of individual and group therapy sessions.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
- Identified treatment goals based on individual diagnosis and history.
- Worked closely with drug court staff in designing treatment plans specific to client needs.
- Collected urine samples from clients to test for substances.
- Handled all delegated tasks.
Founder
Hunterdon Recovery Center
Flemington, NJ
03.2015 - 09.2017
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Recruited, hired and trained staff members to ensure that operational goals were met.
- Built relationships with key stakeholders in industry associations to promote brand visibility.
- Identified potential partnerships to expand the reach of the business.
- Developed strategic initiatives to increase market share and revenue growth.
- Negotiated contracts with vendors and suppliers for optimal pricing structure.
Paralegal
Apgar Law Firm
Clinton, NJ
05.2011 - 08.2013
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Drafted correspondence to clients and other attorneys.
- Prepared trial notebooks for court proceedings.
- Conducted research on relevant laws, regulations, judicial decisions, and legal articles.
Education
Bachelor of Arts - Criminal Justice
Thomas Edison State University
Trenton, NJ07.2025
Bachelor of Science - Human Services
Thomas Edison State University
Trenton, NJ07.2025
High School Diploma -
Voorhees High School
Glen Gardner, NJ06.2006
Skills
- Emotional awareness
- Quality assurance controls
- Treatment plans knowledge
- Project management
- Staff development
- Lead generation
- Workforce Management
- Key accounts and territory management
- Case Management
- Needs Assessment
- Referral Coordination
- Care Coordination
- Problem-Solving
- Social Work
- Indirect Patient Care
- Information Analysis
- Epic Systems
- Transcription
- Marital settlement agreements
- Exceptional writer
- Database Research
- Litigation Support
- Proficient in MS Office
- Attorney Support
- Records Management
- Understands confidentiality
- Court transcription
- Expertise in legal proceedings
- Legal writing
- Conflict Mediation
Accomplishments
"Police & Recovery Basketball Fundraiser” Community Presenter
Homeroom Representative
Wellness Planning
Crisis Intervention
Founder Police Support Recovery Walk
Two proclamations from the town of Phillipsburg
In 2021 I was presented with The Community Support Award by PBA Local 56 and Brothers Before Others.
Certification
- First Aid/ CPR/ AED Certification
- Mental Health First Aid Certification - 2020
- Peer Recovery Certified
- Stress Management Training - 2020
Timeline
Case Manager Supervisor
Safe Harbor Easton
08.2019 - Current
Peer Recovery Specialist
CARES
07.2016 - 10.2020
Founder
Hunterdon Recovery Center
03.2015 - 09.2017
Paralegal
Apgar Law Firm
05.2011 - 08.2013
Bachelor of Arts - Criminal Justice
Thomas Edison State University
Bachelor of Science - Human Services
Thomas Edison State University
High School Diploma -
Voorhees High School
- First Aid/ CPR/ AED Certification
- Mental Health First Aid Certification - 2020
- Peer Recovery Certified
- Stress Management Training - 2020
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